New York City:  Homeless Policies and Procedures

Following is a selection of City of New York policies and procedures involving homelessness, public assistance, and related issues.

NYC Department of Homeless Services

DHS Shelter Ejection and Denial Rules:

DHS Procedure 04-416 - Client Responsibility [shelter ejection rules for homeless single adults] (2003)

DHS Procedure 04-500 - Client Responsibility for Adult Families [shelter ejection rules for homeless childless families] (2004)

DHS Procedure 09-XXX - Client Conduct and Responsibility [shelter ejection rules for homeless families with children] (2009)

DHS Statement of Client Rights and Client Code of Conduct [homeless families] (2009)

DHS Family Client Rights and Responsibilities Desk Guide (2009)

DHS Policy Memoranda and Documents:

DHS Memo - Housing Placement Guidelines (Revised) (2009)

DHS Memo - Guidance on Housing Placement Guidelines (2008)

DHS Memo - Limiting Non-Resident Access to Facilities Within the
DHS Shelter System (2009)

DHS Memo - Adult Shelter Savings Requirements (2006)

DHS Memo - Request for Client Files in Adult Shelters (2005)

DHS Memo - Clients Entering or Returning to the Shelter System following a Hospitalization (2001)

DHS Client Database - Placement Codes (2009)

DHS Procedures:

DHS Procedure 08-005 - Reasonable Accommodation and Grievance Policy for Clients with Disabilities (2008)

DHS Procedure 08-461 - Client Contribution Program (2008)

DHS Procedure - Code Red (2008)

DHS Procedure - Code Blue (2007)

DHS Procedure 08-003 - Criteria for Reporting Incidents (2007)

DHS Procedure 06-500 - Review of Re-applications for Temporary Housing Assistance (2006)

DHS Procedure 06-1-31 - Transgender/Intersex Clients (2006)

DHS Procedure 05-500 - Housing Stability Plus Procedure (2005)

DHS Procedure 03-402 - Client Transfer Process (2003)

DHS Procedure 03-504 - Involuntary Transfers [Homeless Families] (2003)

DHS Procedure 02-423-1 - Shelter Clients Application for Medicaid (2001)

DHS Procedure 02-429 - Referral of Brad H. Class Members into the Shelter System (2001)

DHS Procedure 02-420 - Screening and Shelter Referral (2001)

DHS Procedure 00-409 - Suspension of Services (2000)

DHS Procedure 00-424 - Triage and Referral Shelter Procedure (2000)

DHS Procedure 00-412 - Locker Assignment and Client Belongings (2000)

DHS Procedure 00-411 - Client Carfare Distribution (2000)

DHS Procedure 01-419 - Client Valuables (2000)

DHS Procedure 00-408 - Curfew Violation (2000)

DHS Procedure 00-421 - Automated Finger Imaging System (2000)

DHS Procedure 01-423 - Public Assistance Benefits for Shelter Clients (2000)

DHS Procedure 00-425 - Protocols for Kendra's Law Referrals form the Adult Shelter System and the Family Shelter System (2000)

DHS Procedure 00-407 - Late/Overnight Passes (2000)

DHS Procedure 01-427 - Mail Delivery to Shelter Clients (2000)

DHS Procedure 99-417 - No Smoking Policy for Adult Shelters (1999)

DHS Procedure 98-401 - Control and Classification of Contraband (1997)

DHS Procedure AS 300 - Shelter Log Maintenance (1995)


New York City Human Resources Administration

HRA Policies and Directives:

HRA Policy Bulletin #09-52-OPE - Revisions to the Temporary Housing Facilities (W-145UU) Form (2009)

HRA Policy Bulletin #08-35- ELI - Revisions to Temporary Housing Facilities (W-145UU) (2008)

HRA Policy Bulletin #08-150-OPE - Extension of the Work Advantage Conversion Date (2008)

HRA Policy Directive #08-32-ELI - Advantage Rental Assistance Programs for Shelter Residents (2008)

HRA Policy Directive #07-04-ELI - Housing Stability Plus Program (2007)

HRA Policy Directive #07-35-OPE - Requests for Replacement of Stolen Food Stamp Benefits (2007)

HRA Policy Bulletin #07-35-SYS - Automated Address Match (2007)

HRA Policy Directive #07-16-ELI - Changes in Earned Income Disregards and Public Assistance Poverty Level Test for 2007 (2007)

HRA Policy Directive #05-21-ELI - Family Eviction Prevention Supplement (FEPS) (2005)

HRA Policy Directive #05-43-ELI - Housing Stability Plus Program (2005)

HRA Policy Bulletin #05-39-OPE - Issuance of Carfare (2005)

HRA Policy Bulletin #04-93-OPE - Verification of New Address and/or Shelter Cost (2004)

HRA Policy Bulletin #04-32-OPE - Payment of NYCHA Rental Arrears for Residents of Homeless Shelters (2004)

HRA Policy Directive #04-205-ELI - Establishment of a Home Grant [Furniture Allowances] (2004)

HRA Policy Bulletin #03-13-ELI - Mailing Addresses for Homeless Applicants/Participants (2003)

HRA Policy Directive #03-04-ELI - Change of Residence within New York State (2003)

HRA Policy Bulletin #02-181-ELI - Calculating Single Issue Budgets for Families with Incomes in Homeless Shelters (2002)