Last updated April 12, 2021
The Coalition is continually monitoring the status of resources available for New Yorkers experiencing homelessness, including food, shelter, and other services. We have created frequently updated lists of the most relevant resources in each borough on downloadable PDFs available here:
Guías de Recursos de Emergencia (Español)ManhattanBrooklynBronxQueensStaten Island
Cash Assistance (CA) and Supplemental Nutrition Assistance Program (SNAP) recipients do not need to visit an HRA office to recertify. All recertifications should be submitted through ACCESS HRA. Any recipient who requires an interview will receive a telephone call from HRA staff. If a recipient is unable to use ACCESS HRA, they may contact the HRA Infoline at 718-557-1399 for assistance.
If you have questions related to public benefits, please call our Crisis Intervention hotline at 1-888-358-2384.
Clients who utilize the Coalition as a mailing address through our Emergency Mail Program will be able to pick up their mail on Wednesdays and Fridays from 11 a.m. – 2 p.m. Clients should call 1-888-358-2384 to check if they have mail waiting.
Mail for working clients and all identifiable checks are now kept in the mail room and will be made available through the same process.
*Please be advised that the post office is experiencing significant delays in processing mail. As a result, we have seen significant delays in receipt of mail. We will make all mail available to clients on the next mail day after it is received.
The U.S. treasury began sending third round Economic Impact Payments to qualifying individuals on March 12, 2021. An Economic Impact Payment is an advance payment of the Recovery Rebate Credit. The third-round payment is up to $1,400 for each qualifying individual and qualifying dependent. To learn if you are eligible for the third round Economic Impact Payment, whether you can still get a first round and/or second round payment, and whether you need to take any action to obtain a payment, read the “Recovery Rebate FAQ” available on The Legal Aid Society’s website.
If you qualify for a third-round Economic Impact Payment, you will receive the payment automatically if you:
● Filed a tax return for 2020,
● Filed a tax return for 2019,
● Used the Non-Filers tool for the 2020 Stimulus Payment before November 22, 2020,
● Receive Social Security benefits (including retirement, disability, and survivors benefits),
● Receive Supplemental Security Income (SSI) benefits,
● Receive Railroad Retirement benefits, or
● Are a veteran or their beneficiary receiving VA Compensation or Pension (C&P) benefits.
If you will qualify for the payment upon filing your tax return and need tax preparation help, please visit NYC Free Tax Prep or call 311 for a list of free tax preparation locations near you.
If you have questions regarding eligibility or how to receive your payment, please call our Crisis Intervention hotline at 1-888-358-2384 to speak with an advocate. The hotline is available Monday through Friday from 9 a.m. to 5 p.m.
All second round Economic Impact Payments have been sent. If you did not receive a payment or received less than the full amount, click here to learn whether you are eligible to claim a Recovery Rebate Credit on your tax return in 2021. If you do not usually file a tax return, you may need to file one in 2021 in order to receive the second-round payment.
The deadline to apply for and receive the first round Economic Impact Payment has passed. Click here to learn whether you are eligible to claim a Recovery Rebate Credit by filing a tax return in 2021. If you do not usually file a tax return, you may need to file one in 2021 in order to receive the first-round payment.
Most residential tenants/occupants experiencing a hardship should be protected from eviction or the filing of a new eviction case against them through and including May 1, 2021, if they submit a “Hardship Declaration” form to their landlord, landlord’s agent, or the court when a case is already pending. Hardship declarations can be submitted via regular mail, this electronic webform, or email (email addresses by county: Bronx, Kings, New York, Queens, and Richmond).
However, certain proceedings that allege respondents have engaged in “unreasonable behavior that substantially infringes on the use and enjoyment of other tenants or occupants or causes substantial safety hazard to others,” may continue through the courts or administrative hearing process. If a case has been started against you that alleges you have engaged in this type of behavior and you live in New York City, please speak with a lawyer about your defenses by calling the City’s Tenant Helpline (311) or Housing Court Answers (212-962-4795).
If you are served with a notice or court papers and you reside in New York City, you should call the City’s Tenant Helpline (311) or Housing Court Answers (212-962-4795) to obtain basic legal information and connect with free legal services. Both hotlines operate Monday through Friday, between 9 a.m. and 5 p.m. Tenants are encouraged to answer housing court petitions by telephone instead of visiting a court house.
For more information on the eviction moratorium and the steps landlords must take to lawfully evict tenants and occupants, please click here to visit The Legal Aid Society’s website.
If you owe rent and need eviction prevention assistance, the Coalition for the Homeless’ Eviction Prevention hotline (212-776-2039) is open Wednesday mornings beginning at 9:30 a.m. If you have questions regarding housing court or your rights, please call our Crisis Intervention hotline at 1-888-358-2384
For frequently asked questions and answers about coronavirus testing in shelters and COVID-19 vaccine eligibility, click here.
If you are at a heightened risk of severe illness or death from COVID-19, you can request a single- or double- occupancy room from shelter staff. You may be asked to obtain a letter or other documentation from your health care provider to support your request for a single- or double-occupancy room based upon your disability and/or medical conditions that put you at heightened risk of severe illness or death from COVID-19. Download and share these instructions with your health care provider to help them prepare the documents you need to give to DHS in support of your request for a single- or double-occupancy room. If you have questions, please call the Coalition for the Homeless’ Crisis Intervention Hotline at 1-888-358-2384.