Last updated April 3, 2023
The Coalition is continually monitoring the status of resources available for New Yorkers experiencing homelessness, including food, shelter, and other services. We have created frequently updated lists of the most relevant resources in each borough on downloadable PDFs available here:
Guías de Recursos de Emergencia (Español)
Cash Assistance (CA) and Supplemental Nutrition Assistance Program (SNAP) recipients do not need to visit an HRA office to recertify. All recertifications should be submitted through ACCESS HRA. Any recipient who requires an interview will receive a telephone call from HRA staff. If a recipient is unable to use ACCESS HRA, they may contact the HRA Infoline at 718-557-1399 for assistance.
If you have questions related to public benefits, please call our Crisis Intervention hotline at 1-888-358-2384.
Clients who utilize the Coalition as a mailing address through our Emergency Mail Program will be able to pick up their mail on Wednesdays and Fridays from 11 a.m. – 2 p.m. Clients should call 1-888-358-2384 to check if they have mail waiting.
Mail for working clients and all identifiable checks are now kept in the mail room and will be made available through the same process.
*Please be advised that the post office is experiencing significant delays in processing mail. As a result, we have seen significant delays in receipt of mail. We will make all mail available to clients on the next mail day after it is received.
Between 2020 and 2021, the U.S. Treasury sent three rounds of Economic Impact Payments to qualifying individuals and their qualifying dependents. If you did not receive one or more of these payments or received less than the full amount ($1,200 for the first round, $600 for the second round, and $1,400 for the third round for qualifying individuals), you might be able to claim a Recovery Rebate Credit on your 2020 or 2021 Federal tax returns. Learn more at the IRS’ website.
If you need tax preparation help, please visit NYC Free Tax Prep or call 311 for a list of free tax preparation locations near you.
If you have questions regarding Economic Impact Payments, please call our Crisis Intervention hotline at 1-888-358-2384 to speak with an advocate. The hotline is available Monday through Friday from 9 a.m. to 5 p.m.
The New York State eviction moratorium expired on January 15, 2022.
DO NOT “self-evict” by voluntarily leaving your home. A legal proceeding must be brought against you to legally remove you from your home.
If you are served with a notice or court papers and you reside in New York City, you should call the City’s Tenant Helpline (311) to obtain basic legal information and connect with free legal services. Additionally, anyone in receipt of a marshal’s notice of eviction has the right to an attorney in housing court, regardless of zip code, immigration status, or household income.
New York State’s Emergency Rental Assistance Program (ERAP) portal reopened on January 10th. All eligible residents of New York State should apply immediately. Housing court cases cannot move forward while an ERAP application is pending. Click here for information from The Legal Aid Society about how to apply for ERAP.
For information about the steps landlords must take to lawfully evict tenants and occupants, please click here to visit The Legal Aid Society’s website.
If you owe rent and need eviction prevention assistance, the Coalition for the Homeless’ Eviction Prevention hotline (1-888-850-2712) is open Wednesday mornings beginning at 9:30 a.m. If you have questions regarding housing court or your rights, please call our Crisis Intervention hotline at 1-888-358-2384.
If you are at a heightened risk of severe illness or death from COVID-19, you can request a single- or double- occupancy room from shelter staff. You may be asked to obtain a letter or other documentation from your health care provider to support your request for a single- or double-occupancy room based upon your disability and/or medical conditions that put you at heightened risk of severe illness or death from COVID-19. Download and share these instructions with your health care provider to help them prepare the documents you need to give to DHS in support of your request for a single- or double-occupancy room. If you have questions, please call the Coalition for the Homeless’ Crisis Intervention Hotline at 1-888-358-2384.