Crisis Intervention

The Coalition's Crisis Intervention Program is unique in New York City - requiring no appointments and allowing clients to walk in off the street for nearly any type of emergency assistance. Over the past year, Crisis Intervention case managers tackled upwards of 50 cases per day - serving annually over 13,000 individuals and families. We provide immediate concrete relief through one-on-one case management, assistance with government benefits, housing applications, and mental health and addiction treatment referrals, as well as one time grants for food, subway fare, diapers, baby formula, school supplies, identification, medication and work uniforms.

Our Crisis Intervention case managers tirelessly advocate for our clients' proper placement in New York City's emergency shelter system. Navigating this system can be a full-time job in itself that often results in families wrongly denied shelter for lack of proper documentation or because shelter workers believe they might have somewhere else to stay. The sad reality is that virtually all families who seek shelter are indeed homeless and return day after day to the City's intake office hoping to be found eligible. The process is so cumbersome - sometimes lasting as long as 60 days - that parents often lose their jobs and children miss weeks of school. Many eventually arrive at our office, where Crisis Intervention staff work on their behalf for shelter and benefits to which they are legally entitled.

If you are in need of Crisis services, please come to our office to speak with one of our Crisis Intervention Counselors. Our walk-in hours begin at 9 am Monday - Friday. We see a limited number of clients on a first come, first serve basis, so it is advised to get here before 9am.

We are located at 129 Fulton Street, right on the corner of Nassau Street. You can take the 2, 3, 4, 5, A, C, J, or Z trains to Fulton St. Station.

For more information about Crisis Intervention, please contact Lindsey Davis, 212-776-2012 or



Christina and her two daughters became homeless last year after Christina's mother passed away. After exhausting all possible housing options, they applied for shelter, but were denied because the City claimed that Christina and her family could live in her sister and brother-in-law's severely overcrowded public housing apartment, despite the fact that New York City Housing Authority rules prohibit such overcrowding.

On her first night without shelter Christina turned to a local church, which let her stay one night in its basement. The next day she came to the Coalition's Crisis Intervention Program. We arranged for a modest hotel room for Christina that night, and our case managers helped her obtain a letter from the Housing Authority verifying that she could not reside with her sister. The Coalition later met with shelter intake office's legal team, and Christina was given a shelter placement.