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I’M BEING EVICTED

If you owe rent and need eviction prevention assistance, the Coalition for the Homeless’ Eviction Prevention hotline (212-776-2039) is open Wednesday mornings beginning at 9:30 a.m. If you have questions regarding housing court or your rights, please call our Crisis Intervention hotline at 1-888-358-2384.


Additional information regarding the eviction process and your rights can be found below.

Most residential tenants/occupants experiencing a hardship should be protected from eviction or the filing of a new eviction case against them through and including May 1, 2021, if they submit a “Hardship Declaration” form to their landlord, landlord’s agent, or the court when a case is already pending. Hardship declarations can be submitted via regular mail, this electronic webform, or email (email addresses by county: BronxKingsNew YorkQueens, and Richmond).

However, certain proceedings that allege respondents have engaged in “unreasonable behavior that substantially infringes on the use and enjoyment of other tenants or occupants or causes substantial safety hazard to others,” may continue through the courts or administrative hearing process. If a case has been started against you that alleges you have engaged in this type of behavior and you live in New York City, please speak with a lawyer about your defenses by calling the City’s Tenant Helpline (311) or Housing Court Answers (212-962-4795).

If you are served with a notice or court papers and you reside in New York City, you should call the City’s Tenant Helpline (311) or Housing Court Answers (212-962-4795) to obtain basic legal information and connect with free legal services. Both hotlines operate Monday through Friday, between 9 a.m. and 5 p.m. Tenants are encouraged to answer housing court petitions by telephone instead of visiting a court house.

For more information on the eviction moratorium and the steps landlords must take to lawfully evict tenants and occupants, please click here to visit The Legal Aid Society’s website.


To schedule an appointment, you must call the Eviction Prevention Hotline at 212-776-2039 on Wednesdays beginning at 9:30 am.

Unfortunately, we only have a limited number of appointments available and it may be difficult to get through since there are so many in need. However, we encourage you to call on Wednesday mornings at 9:30 am until either you are able to speak to an Eviction Prevention staff member or you hear a recorded message stating that all the appointments have been scheduled for the week. Please note, calling this, or any other number, another day or before 9:30 am on Wednesday does not help to schedule an appointment. Unfortunately, we are not able to accept clients on a walk in basis for Eviction Prevention services.

If you are unable to get through to the hotline, there are a few alternate resources we suggest you try to contact:

  • Housing Court Answers is an agency that keeps track of the availability of Eviction Prevention funds and intake procedures at agencies throughout the City and can be reached 212-962-4795 Tuesday through Thursday. They also produce information tables on housing court and have resources for tenants on their website which may help you prepare to go to court.

  • Homebase: You can also call 311 and ask to be connected to your local Homebase office. Homebase is a city funded program that may be able to help with Eviction Prevention services for some families at risk.

  • One Shot Deal through the Human Resources Administration. You can make an application at your local job center. If you have submitted an application, you should follow up with your assigned case manager regarding its status or ask to speak to an HRA representative in housing court.

Eviction Prevention Hotline: 212-776-2039

Hours: Wednesdays beginning at 9:30 am

It may be difficult to get through because of the flood of calls. Please keep calling back until you reach someone or get a voicemail message.

In order to qualify, you must be in court, have a signed court stipulation and have future ability to pay your ongoing rent.