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I’M BEING EVICTED

All residential evictions in New York State were suspended through and including September 30, 2020. Some residential evictions were able to resume on October 1, 2020.

The Centers for Disease Control and Prevention (CDC) also issued an eviction moratorium through December 31, 2020, that protects some tenants and residents who have been financially impacted by the pandemic and unable to pay rent. Visit The Legal Aid Society’s website to read their “CDC Eviction Moratorium Q&A for Tenants” to learn if you may be protected by this moratorium and what steps you must take to ensure you can benefit from it.

The governor extended the protections of the Tenant Safe Harbor Act via an executive order issued on September 29, 2020. Please speak with an attorney to learn whether you are protected by this act.

If you are served with a notice or court papers and you reside in New York City, you should call the City’s Tenant Helpline (311) or Housing Court Answers (212-962-4795) to obtain basic legal information and connect with free legal services. Both hotlines operate Monday through Friday, between 9 a.m. and 5 p.m. Tenants are encouraged to answer housing court petitions by telephone instead of visiting a court house. For information on housing court and the steps landlords must take to lawfully evict tenants and occupants, please click here to visit The Legal Aid Society’s website.

If you owe rent and need eviction prevention assistance, the Coalition for the Homeless’ Eviction Prevention hotline (212-776-2039) is open Wednesday mornings beginning at 9:30 a.m. If you have questions regarding housing court or your rights, please call our Crisis Intervention hotline at 212-776-2177.


To schedule an appointment, you must call the Eviction Prevention Hotline at 212-776-2039 on Wednesdays beginning at 9:30 am.

Unfortunately, we only have a limited number of appointments available and it may be difficult to get through since there are so many in need. However, we encourage you to call on Wednesday mornings at 9:30 am until either you are able to speak to an Eviction Prevention staff member or you hear a recorded message stating that all the appointments have been scheduled for the week. Please note, calling this, or any other number, another day or before 9:30 am on Wednesday does not help to schedule an appointment. Unfortunately, we are not able to accept clients on a walk in basis for Eviction Prevention services.

If you are unable to get through to the hotline, there are a few alternate resources we suggest you try to contact:

  • Housing Court Answers is an agency that keeps track of the availability of Eviction Prevention funds and intake procedures at agencies throughout the City and can be reached 212-962-4795 Tuesday through Thursday. They also produce information tables on housing court and have resources for tenants on their website which may help you prepare to go to court.

  • Homebase: You can also call 311 and ask to be connected to your local Homebase office. Homebase is a city funded program that may be able to help with Eviction Prevention services for some families at risk.

  • One Shot Deal through the Human Resources Administration. You can make an application at your local job center. If you have submitted an application, you should follow up with your assigned case manager regarding its status or ask to speak to an HRA representative in housing court.

Eviction Prevention Hotline: 212-776-2039

Hours: Wednesdays beginning at 9:30 am

It may be difficult to get through because of the flood of calls. Please keep calling back until you reach someone or get a voicemail message.

In order to qualify, you must be in court, have a signed court stipulation and have future ability to pay your ongoing rent.