Careers

Department: Operations & Technology
Reports to: IT Manager

About the Role:

The Coalition for the Homeless is the nation’s oldest advocacy and direct service organization helping the homeless population. To assist its 80+ employees in meeting those needs, the Coalition supports a dynamic, heterogeneous network from its downtown New York headquarters. As a member of the Coalition’s Information Technology Department, the IT Infrastructure Administrator is responsible, under the supervision of the IT Manager, for troubleshooting, resolving, and maintaining most of the day-to-day technology issues. He or she is the first tier of support when it comes to the computers, printers, phones, software, and networking components of the Coalition’s technology environment.

The IT Infrastructure Administrator will be responsible for the administration, support, security, modernization, and continuous improvement of the organization’s enterprise IT infrastructure across cloud and on premises environments. They will lead initiatives to implement new technologies, automate processes, improve operational workflows, and strengthen cybersecurity while ensuring the reliability, availability, and performance of enterprise systems. They will serve as a technical resource for infrastructure planning, Microsoft 365 administration, cloud services, networking, endpoint management, audiovisual technologies, and end user support while collaborating with leadership to modernize the organization’s IT environment. The successful candidate must show great initiative, have excellent client service and communications skills, be highly organized and thorough, and must have a calm and steadfast manner in high stress situations.

Other requirements: ability to maneuver heavy equipment; a willingness to work with different populations; the desire to learn new technologies; and a friendly, customer-service-driven focus.

Responsibilities Include:

The IT Infrastructure Administrator shall:

• In conjunction with the Director of Operations and Technology and the IT Manager, form a cohesive team that responds to the technology needs of the organization.
• Administer, maintain, and support enterprise infrastructure including Microsoft 365, Google Workspace, Microsoft Entra ID, Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, Windows Server, Active Directory, VMware, AWS cloud resources, DNS, DHCP, Group Policy, enterprise storage, and virtual server environments.
• Administer and continuously improve the Microsoft 365 environment by managing users, licensing, shared mailboxes, Microsoft Entra ID, security groups, dynamic groups, application registrations, enterprise applications, administrative roles, and integrations between Microsoft 365 services, Intune, and third party platforms.
• Design, implement, and enhance enterprise technologies including Microsoft Intune, Windows Autopilot, endpoint management, identity management, cloud services, automation, and modern IT workflows to improve security, operational efficiency, and the overall user experience.
• Provide Tier II and Tier III technical support by troubleshooting complex hardware, software, networking, cloud, Microsoft 365, identity, endpoint, infrastructure, and audiovisual (AV) related issues while delivering exceptional support to end users across multiple office locations.
• Coordinate employee onboarding and offboarding by provisioning user accounts, licenses, devices, mobile equipment, access permissions, and enterprise applications while ensuring compliance with organizational security standards.
• Administer and support enterprise networking including firewalls, switches, wireless infrastructure, VPN connectivity, DNS, DHCP, network monitoring, maintenance, performance optimization, and troubleshooting to ensure reliable and secure network operations.
• Plan, coordinate, and perform infrastructure upgrades, hardware refreshes, preventative maintenance, and lifecycle management for servers, SAN storage, UPS systems, networking equipment, endpoint devices, and other enterprise technologies while minimizing operational downtime.
• Configure, administer, and monitor cybersecurity technologies including ESET Protect Cloud, endpoint protection, Multi Factor Authentication (MFA), Full Disk Encryption, firewall policies, threat prevention, vulnerability remediation, and security compliance while promoting cybersecurity best practices throughout the organization.
• Manage Microsoft Intune and Windows Autopilot by deploying applications, configuring compliance policies, device configuration profiles, security baselines, endpoint lifecycle management, and mobile device management across Windows, macOS, and mobile platforms.
• Develop PowerShell scripts to automate routine administrative tasks, deployments, reporting, and other operational processes to improve efficiency and reduce manual effort.
• Administer enterprise backup, disaster recovery, and business continuity solutions including Veeam and Carbonite by monitoring backup health, validating restoration procedures, and supporting organizational resilience.
• Evaluate, implement, and support enterprise technologies including BeyondTrust remote support, collaboration platforms, SaaS applications, cloud services, and infrastructure solutions while coordinating with vendors throughout implementation and ongoing support.
• Research, evaluate, and recommend emerging technologies, infrastructure improvements, security solutions, and operational workflows while partnering with leadership to modernize the organization’s IT environment and improve service delivery.
• Configure, support, and troubleshoot conference room technology and audiovisual (AV) systems including Microsoft Teams Rooms, Zoom meetings, displays, projectors, microphones, speakers, and presentation equipment while providing technical support for executive meetings, staff meetings, trainings, and organizational events.
• Create and maintain technical documentation, system standards, operational procedures, asset inventories, and knowledge base articles to support consistent IT operations and long term infrastructure management.
• Perform all other duties as may be assigned by the Director of Operations and Technology, IT Manager, Executive Director or designee.

Requirements: 

Associate’s degree in a relevant discipline required; Bachelor’s degree preferred. At least 2 years’ experience in a related position. Working knowledge/demonstrable skill of the following– Computer hardware; Windows operating systems (Windows 11, Windows Server 2012-2022); Microsoft 365 (Word, Excel, Outlook, PowerPoint); Adobe Creative Cloud; MAC OS, printer maintenance; networking fundamentals; VoIP; audio/visual.

Familiarity with co-location services, and cloud computing, such as AWS, OneDrive, and SharePoint.

Salary: $65,000-$70,000

Please submit a resume and cover letter for consideration.

Apply Now

People of color and formerly homeless individuals are encouraged to apply.

The Coalition for the Homeless is an Equal Opportunity Employer.

Department: Programs
Reports to: Deputy Executive Director for Programs

About the Role:

The Data Manager works in conjunction with Coalition staff to design, develop, and maintain the Coalition’s data systems. The Data Manager is responsible for generating reports for both internal and external purposes, including formal periodic reports for government agencies as well as private funders, and for all Coalition departments as needed and requested. The Data Manager works to maintain system and data integrity, security, and accessibility for appropriate staff. The Data Manager also communicates regularly with staff to identify and correct any problematic issues with existing database structures. The Data Manager performs all job duties consistent with the mission and goals of the Coalition for the Homeless.

Responsibilities Include:

The Data Manager shall:

• Assist in the overall maintenance of the Coalition’s Programs and Advocacy departments’ data in Bonterra’s ETO database and other formats, including but not limited to, files maintained on the Coalition’s shared servers;
• In collaboration with department heads and identified team members, build, develop, and modify reports, and extract data in support of the organization’s many reporting requirements, grant deliverables, and advocacy goals;
• Establish productive and collaborative working relationships with staff to capture programmatic and advocacy efforts effectively and accurately in ETO and other tracking systems;
• Create and maintain protocol guides for staff to access information as needed;
• Serve as a staff resource to identify, problem solve, and answer questions regarding general data management needs and help resolve system issues;
• Assist with training on data entry and reporting for new staff or when changes to data systems are implemented and provide ongoing support to Coalition database users;
• Supervise Data Analyst by providing support needed and ensuring the accuracy of the data for the tasks assigned;
• Assist with tasks related to various department workflows such as:
  • Uploading data to HUD’s Homeless Management Information System (HMIS) Awards system;
  • Producing preliminary data utilized for quarterly and annual funding requirements and assisting program staff in cross- referencing databases, where necessary and applicable;
  • Identifying, modifying, and/or replacing existing databases to better align with department needs;
  • Managing flow of incoming data to the Coalition from the Department of Homeless Services (DHS) and other third parties, and ensure that data is properly recorded and circulated;
  • Regularly checking the sources of public data relevant to the Coalition’s advocacy work; capturing, organizing, and managing relevant data identified; and communicating the same to Coalition staff;
  • Generating materials such as geographical maps to support program and advocacy work;
  • Creating dashboards to provide staff with individualized, at-a-glance summaries; and
  • Support Coalition staff by providing the data needed to respond to various inquiries.
• Develop and maintain thorough and up-to-date understanding of ETO and other systems used by the Coalition by utilizing contracted support services, viewing webinars and attending relevant classes or conferences offered by Bonterra or other applicable providers;
• Compile and ensure the accuracy of data reported on the Coalition’s website; and
• Perform all other duties as may be assigned by direct supervisor or designee.

Requirements: 

• At least two years of database administration experience required;
• Expertise in Microsoft Excel highly preferred;
• Knowledge of Bonterra Efforts to Outcomes (ETO) database, including ability to design and run complex reports therein and manage updates, highly preferred;
• Proficiency in SQL, R, and/or Python highly preferred;
• Experience with Power Automate and with data visualization tools such as Tableau or PowerBI highly preferred;
• BA/BS preferred;
• Solid understanding of the principles of database design and architecture and use of tools such as MS Access also desired;
• Exceptional oral and written communication skills required;
• Must be well-organized, detail-oriented, able to work independently, able to meet strict deadlines, flexible, able to triage among competing priorities, and able to work across multiple departments in a supportive and team-oriented manner.

Salary: $85,000-$90,000

Please submit a resume and cover letter for consideration.

Apply Now

People of color and formerly homeless individuals are encouraged to apply.

The Coalition for the Homeless is an Equal Opportunity Employer.