Careers

Make a Rewarding Career Move

The Coalition for the Homeless offers rewarding career opportunities for counselors, teachers, social workers, case managers and organizers. Coalition programs offer a variety of entry-level and professional positions for those who wish to join our dedicated and talented corps of human services workers and advocates.

Please note that all employees of the Coalition for the Homeless must be vaccinated.

Positions Available:

EDUCATION AND OUTREACH COORDINATOR, FIRST STEP PROGRAM

GROUP LEADER, BOUND FOR SUCCESS, YOUTH SERVICES

BILINGUAL CASE MANAGER, SSHP

SHELTER SPECIALIST

DIRECTOR OF DIVERSITY, EQUITY, INCLUSION, AND ACCESSIBILITY

PART-TIME SHELTER SPECIALIST, ADVOCACY

Education and Outreach Coordinator, First Step Program

POSITION SUMMARY: The First Step Program is a job-training program that supports homeless and low-income adult women in meeting employment and educational goals through holistic and empowering programming.

The Education and Outreach Coordinator designs and conducts software training on Windows and Microsoft Office products including Word, Excel, Outlook, PowerPoint, and Publisher, as well as Google Workspace, Salesforce, and other applications, for students of the First Step Program. The Education and Outreach Coordinator also coordinates recruitment efforts on behalf of the program by scheduling and conducting outreach visits with community partners in order to provide First Step information to potential students and referring staff. This position reports directly to the First Step Program Director and works in a team environment, supporting all phases of outreach, recruitment, and instruction. First Step staff are expected to perform all job duties consistent with the mission and goals of the Coalition for the Homeless and relevant funding agreements.

QUALIFICATIONS: BA/BS in a relevant discipline, or equivalent post-secondary education combined with relevant experience strongly preferred; Comprehensive knowledge of computer operating systems and experience using Microsoft Office, including Outlook, Word, Excel, PowerPoint, and Publisher; familiarity with Google Workspace, including Google docs, classroom, calendar, drive, slides, and email; Formal presentation skills and the ability to teach technical skills in a patient and supportive manner to adult learners with wide-ranging computer experience; Strong relationship-building and communication skills; Strong time management skills and an ability to multi-task effectively in a fast-paced setting;,Desired skills and qualifications include prior experience teaching software modules in a formal classroom setting, as well as an understanding of adult learning methodologies and the ability to incorporate them into an effective presentation. Prior experience serving homeless and low-income women preferred. Ability to work in-person is required.

DUTIES and RESPONSIBILITIES:

Student and Graduate Education Duties:

  1. Under the supervision of the First Step Program Director, assume overall responsibility for developing and facilitating the computer training curriculum and tailoring it to the learning needs of program participants, including the creation of training materials, visual aids, practice assignments, and skill evaluations;
  2. Facilitate professional development workshops for program participants;
  3. Participate in the development, maintenance, and evaluation of First Step curriculum;
  4. Recruit, train, and supervise Computer Assistants (First Step graduates who are part-time temporary employees of the Coalition);
  5. Assist in the coordination and facilitation of orientation at the start of each new class;
  6. Consistently maintain a professional and supportive approach when interacting with First Step participants and graduates;

Outreach Duties:

  1. Coordinate and conduct outreach and recruitment for the program by presenting First Step information to potential students, training partners, shelter staff, and elsewhere as directed;
  2. Research and identify new referral partners and new outreach methods to connect with potential participants;

Graduate Community Duties:

  1. Provide graduate support around job search and application;
  2. Create and conduct advanced computer training for graduates looking to enhance their skills;
  3. Boost graduate engagement by planning and implementing regular graduate events, newsletters, and social media posts;
  4. Assist with gathering documentation of job placements and retention from program graduates;

Program Duties:

  1. Provide relevant IT support to First Step students and staff and alert Director of Operations and Technology about urgent IT problems in a timely manner;
  2. Ensure the proper security of IT-related equipment, documents, and resources;
  3. Participate and assist with planning of special events such as graduation ceremonies, benefit luncheon, and holiday party for the First Step program;
  4. Develop and maintain a good working relationship with staff, clients, and funders, among others;
  5. Participate in weekly staff meetings and communicate social service-related concerns to the First Step team;
  6. Obtain regular (no less than weekly) supervision with the First Step Program Director to review curriculum, issues/concerns, and support staff needs, among other matters;
  7. Perform all other duties as may be assigned by Program Director or designee.

REPORTS TO: Program Director, First Step Program.

SALARY: $50,000 – $55,000

Cover letter is required for application consideration

Include the job title in subject line of e-mail 
Email: jobs@cfthomeless.org  Attention: Education and Outreach Coordinator, First Step Program
No telephone inquiries please
Persons of color and formerly homeless individuals are encouraged to apply
EOE

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Group Leader, Bound for Success, Youth Services

POSITION SUMMARY: The Group Leader of Bound for Success is responsible for the daily implementation of the after school/summer curriculum consistent with the policies of Coalition for the Homeless. The Group Leader helps to plan and carry out lessons incorporating homework assistance, tutoring, educational building activities, as well as creative and recreational activities.

QUALIFICATIONS: A minimum of two years of college plus prior experience in working with school age children in educational and recreational settings is strongly preferred. Must be a team player, flexible, outgoing, focused and enjoy working with children. Bilingual (Spanish/English) candidate is a plus.

DUTIES and RESPONSIBILITIES:

The Group Leader shall:

  1. Implement a cohesive and comprehensive after-school/summer curriculum and program for children living in homeless shelters;
  2. Help construct daily lesson plans for class, which reflects the Program’s focus for the week and creates a structured program for a group of school age children, 5 to 13 years old, with an emphasis on meeting the individual needs of each child.
  3. Implement procedures to ensure the safety of program participants and the daily reporting of participant attendance, accidents, and incidents;
  4. Maintains a good working relationship with parents and workers at the shelter. After notifying the Program Director, advises parents/guardians of any unusual behavior demonstrated by child or health problems observed.
  5. Communicates regularly with parents regarding child’s overall progress, accomplishments and positive interactions with others.
  6. Accompany group to various scheduled activities, bearing the responsibility for the safety and security of each child.
  7. Collaborate with other staff members in planning special events, trips and other activities for the children.
  8. Obtain regular supervision with the Director of Bound for Success to review program operations, clinical issues/concerns, staffing, and supply management, among other matters;
  9. Participate in regular staff and other meetings, such as in-service training and staff development and orientation activities;
  10. Assist in the design and implementation of program and service enhancements;
  11. Perform all other duties as may be assigned by Director of Bound for Success or designee.

REPORTS TO: Director of Bound for Success, Youth Services

SALARY: $20.00 per hour

Cover letter is required for application consideration

Include the job title in subject line of e-mail 
Email: jobs@cfthomeless.org  Attention: Group Leader, Bound for Success, Youth Services
No telephone inquiries please
Persons of color and formerly homeless individuals are encouraged to apply
EOE

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Bilingual Case Manager, SSHP

POSITION SUMMARY: The Bilingual Case Manager provides direct client services including, but not limited to, case management, advocacy and assistance in obtaining and retaining public benefits and entitlements, education and support in achieving and maintaining independent living, and access to health, mental health, and substance use services. The Bilingual Case Manager performs job duties consistent with the mission and goals of the Coalition for the Homeless and the terms of the SSHP agreement with the HIV/AIDS Services Administration.

QUALIFICATIONS: BA/BS in social work, human services or health discipline is strongly preferred; MSW or MA/MS in a human services or health discipline preferred. Prior case/care management experience, especially in a supportive housing program, working with individuals who are homeless or formerly homeless, persons living with mental illness, struggling with substance use, and/or living with HIV/AIDS strongly desired.

DUTIES and RESPONSIBILITIES:

The Bilingual Case Manager shall:

  1. Provide direct client services to an identified list of individuals and families. These services shall include, but are not limited to, case/care management and coordination, regular (not less than weekly) contact with assigned clients, and home or facility visits with clients;
  2. Provide assigned case management clients the necessary assistance to obtain and retain all appropriate public benefits and entitlements, and provide escort and advocacy services, as necessary, to ensure same;
  3. Develop and maintain working knowledge of and regular contact with health care and social services systems/agencies to ensure client access to, referral and placement in all services, such as HIV/health care, mental health, and substance use treatment;
  4. Maintain accurate and proper record documentation, such as up-to-date case management notes, service plans, quarterly and other summaries;
  5. Assist the Program Director in locating appropriate apartments and housing for the SSHP;
  6. Alert Program Director/Assistant Director regarding client emergencies and other immediate needs and assist in efforts to promptly deliver proper services;
  7. In the absence of the Program Director/Assistant Director, serve as a contact with landlords and companies that own or manage the apartment units leased under the SSHP;
  8. Support clients in the maintenance of apartments, household budgeting, interpersonal relationships, self-care needs, and moving into/out of apartments;
  9. Work in close cooperation with the Residence Manager and Maintenance staff to ensure maintenance of client apartments and payment of utilities, among other matters;
  10. Conduct intake assessments and advise the Program Director/Assistant Director on client enrollment and discharge decisions affecting assigned cases;
  11. Obtain regular (no less than weekly) supervision with the Program Director/Assistant Director to review client issues/concerns and service needs, among other matters;
  12. Participate in weekly staff and other meetings, such as in-service training and staff development and orientation activities;
  13. Provide the Program Director/Assistant Director with input and client information for the weekly, monthly, quarterly and other reporting to HASA, among other agencies;
  14. Assist in the design and implementation of program and service enhancements;
  15. Perform all other duties as may be assigned by the Program Director or designee.

REPORTS TO: SSHP Program Director or designee.

SALARY: $50,000 – $51,000

Cover letter is required for application consideration

Include the job title in subject line of e-mail 
Email: jobs@cfthomeless.org  Attention: Bilingual Case Manager, SSHP
No telephone inquiries please
Persons of color and formerly homeless individuals are encouraged to apply
EOE

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Shelter Specialist

POSITION SUMMARY: The Shelter Specialist’s primary duty is to conduct shelter monitoring activities consistent with the Coalition’s duties and obligations as the independent monitor of New York City’s municipal shelters. The Shelter Specialist will regularly visit shelters throughout the city as part of formally scheduled daytime joint inspections with the Department of Homeless Services as well as unscheduled inspections, which may occur during nighttime and weekend hours, in order to document violations and other problems. The Shelter Specialist will engage with shelter residents for the purpose of providing referrals to Coalition programs and, as appropriate, communicate directly with shelter staff to immediately resolve residents’ problems. In collaboration with Advocacy staff, including other members of the shelter monitoring team, the Shelter Specialist will establish priorities and goals for shelter monitoring as well as engagement with shelter residents through outreach and advocacy. The Shelter Specialist will also help organize, support, and mobilize shelter residents and formerly-homeless New Yorkers for Coalition advocacy campaigns and events. The Shelter Specialist will adopt a professional tone consistent with the mission and goals of the Coalition for the Homeless in providing these services.

QUALIFICATIONS: AA/AS in human services or health discipline required (or a GED/high school diploma and at least four years of relevant work experience in homeless services or grassroots organizing). BA/BS in social work, human services, or health discipline strongly preferred. Prior direct client services and case management experience, especially with homeless and/or low-income people, strongly preferred. Strong written and oral communication skills, availability to work nights and weekends, and a desire to work as part of a team required. Spanish language proficiency and lived experience in the NYC shelter system highly desirable.

DUTIES and RESPONSIBILITIES:

The Shelter Specialist shall:

  1. Conduct monitoring of New York City shelters to assess and document: problem conditions; compliance or lack thereof with the legal right to shelter, other court orders, and State and City regulations and agency procedures; and the needs of residents;
  2. Advocate for individual needs of shelter residents as necessary and possible during field visits, provide information and referral, and document individual and systemic problems for follow-up with the Department of Homeless Services (DHS) as directed;
  3. Communicate with DHS regarding compliance with shelter standards and accurately track communication with DHS in Coalition databases and calendars to ensure the agency responds and, when appropriate, corrects issues identified by Coalition staff;
  4. Ensure all monitoring visits are accurately and timely entered into Coalition calendars and visit reports are accurately and timely entered into Coalition databases;
  5. Timely respond to shelter residents’ calls and emails, and log communication with residents into Coalition database on a daily basis;
  6. Organize and develop Client Advisory Boards (CABs) in shelters citywide, develop the Client Advisory Group (CAG) as both the consortium of CABs and a key tool for organizing homeless and formerly-homeless individuals and families, and attend weekly CAG meetings;
  7. Work with Advocacy staff and outside counsel to provide litigation support by identifying and liaising with potential plaintiffs for affirmative cases to defend and expand the rights of homeless individuals and families;
  8. In consultation with other shelter monitoring staff, develop the schedule of regular joint inspections with DHS and confirm DHS’s availability, identify the need for and schedule unannounced inspections, and update shared department calendars to reflect schedule changes;
  9. Recruit, train, and mobilize volunteers to assist with shelter inspections;
  10. Together with the Advocacy staff, help develop and implement the Coalition’s organizing campaigns and public education work, assist in the coordination of campaign and event organizing, facilitate consultation with shelter residents in the development of policy and campaign activities, and increase the participation by homeless and formerly-homeless individuals and families in the Coalition’s organizing activities;
  11. Conduct outreach to shelter residents who have received sanction notices to terminate their shelter placements and connect them with Coalition staff and outside counsel for representation at fair hearings;
  12. Organize shelter residents and formerly-homeless individuals and families for the purpose of City and State-level advocacy on a range of public policy issues that impact homeless and low-income individuals;
  13. Liaise with other departments and programs of the Coalition to provide resource materials and increase awareness about the work of the Advocacy Department and to include other staff in Advocacy campaigns and events. Provide assistance and support to the Program staff, including coordination of visits with Crisis Intervention Program clients, as directed;
  14. Obtain regular supervision with the Shelter Rights Monitoring Team Supervisor or designee to review department operations, policy, and other issues/concerns;
  15. Participate in weekly staff and other meetings as directed, such as in-service training and staff development and orientation activities;
  16. Assist in the training and orientation of fellow members of the department, including but not limited to accompanying department staff and volunteers on field visits and ensuring they understand the rights of shelter residents; and
  17. Perform all other duties as may be assigned by the Shelter Rights Monitoring Team Supervisor, Director of Government Relations and Legal Affairs, the Executive Director, or designee.

REPORTS TO: Shelter Rights Monitoring Team Supervisor or designee

SALARY: $50,000 – $60,000

Cover letter is required for application consideration

Include the job title in subject line of e-mail 
Email: jobs@cfthomeless.org  Attention: Shelter Specialist, Advocacy
No telephone inquiries please
Persons of color and formerly homeless individuals are encouraged to apply
EOE

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Director of Diversity, Equity, Inclusion, and Accessibility

POSITION SUMMARY: The Director of Diversity, Equity, Inclusion, and Accessibility (DEIA)Director will work to increase diversity, equity, inclusion, and accessibility in the organization by collaborating with leadership to implement the Coalition’s DEIA Strategic Plan, with a focus on attracting, hiring, and retaining diverse staff and fostering a vibrant and supportive workplace environment for all employees, volunteers, and clients.

The DEIA Director’s primary responsibilities include working with the Director of Human Resources to ensure organizational policies are consistent with the Statement of Diversity, Equity, and Inclusion; overseeing implementation of the action steps in the DEIA strategic plan; continually developing new DEIA initiatives within the organization; and helping to ensure that recruitment and hiring procedures increase the diversity of the staff to better reflect the diversity of the organization’s clients.

The DEIA Director will have a genuine passion for social justice; exceptional interpersonal skills; and expertise in cultural development and transformation, change management, and leadership to achieve the organization’s DEIA objectives. The ideal leader for this role will have a growth mindset and be committed to lifelong learning for themselves and others. The DEIA Director will have a capacity to develop strong relationships with all staff based on trust, respect, effective communication, and shared goals, and will be a skilled mediator and communicator, including writing and active listening, who can help people with divergent views come together in shared understanding.

This DEIA Director will have experience in HR and should have knowledge of relevant federal, state, and local laws and regulations, and/or the ability to independently research and understand them. The DEIA Director will adopt a professional tone consistent with the mission and goals of the Coalition for the Homeless.

QUALIFICATIONS: BA/BS required with a strong preference for coursework in diversity, equity, inclusion, or accessibility work. At least three years of relevant DEIA, recruitment, and/or human resources experience, with at least one year of experience supervising staff required. Experience creating and executing DEIA work in organizations required; this includes relevant paid and unpaid/volunteer/community work. Consistent ongoing learning in the field of DEIA work, both taking and delivering DEIA trainings. Must be able to effectively communicate with all levels of staff and internal and external stakeholders about policies, challenges, programmatic concerns and needs. Excellent communication skills, including writing, editing, computer, and analytical skills, as well as a desire to work as part of a team, are required. Lived experience – including first-hand knowledge and understanding of the sweeping impact of societal failures to properly value diversity, equity, inclusion, and accessibility – is highly desired. Lived experience with homelessness, disability, and Spanish language skills are also desirable.

DUTIES and RESPONSIBILITIES:

The Director of Diversity, Equity, Inclusion, and Accessibility shall:

  1. Take the lead role in implementing the action steps in the DEIA Strategic Plan, which was drafted with assistance from a consultant and included significant staff input;
  2. Ensure that the DEIA Strategic Plan remains dynamic by continually developing new initiatives and policies to foster a culture of respect for the dignity and value of all staff, volunteers, and clients of the organization;
  3. Work with the Director of HR and hiring managers to ensure that recruitment and hiring practices increase diversity in the organization, especially in management and leadership opportunities throughout the agency;
  4. Help review resumes and application materials of those applying for positions in the organization, and participate in interviews as requested;
  5. Recommend practices and policies that foster the retention and career progress of diverse staff;
  6. Review and recommend any necessary changes to language on our website, social media postings, job postings, and internal documents to ensure use of respectful and inclusive language;
  7. Develop metrics to help objectively measure organizational success in pursuing DEIA goals;
  8. Help develop mechanisms that allow the concerns and opinions of all staff in the organization, especially those in underrepresented demographics or groups, to be heard and considered by leadership;
  9. Work with the HR Director and other staff to organize a calendar of staff trainings to foster better understanding of DEIA issues, increase employees’ knowledge and skills, and boost morale;
  10. Help to coordinate and facilitate information to staff that highlights positive efforts and accomplishments of staff members, improves communication across departments, and inclusively acknowledges staff at all levels of the agency;
  11. Represent the organization at career events,
  12. In collaboration with senior leadership staff, ensure organizational compliance with all government regulations on inclusion and accessibility, including those regarding employee relations, provision of services to clients, and the physical structure of organizational offices and other property;
  13. Perform all other duties as may be assigned by the Director of Human Resources or designee.

REPORTS TO: Director of Human Resources or designee.

SALARY: $80,000 – $85,000

Include the job title in subject line of e-mail 
Email: jobs@cfthomeless.org  Attention: Director of Diversity, Equity, Inclusion, and Accessibility (DEIA)
No telephone inquiries please
Persons of color and formerly homeless individuals are encouraged to apply
EOE

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Part-Time Shelter Specialist, Advocacy

POSITION SUMMARY: The Part-Time Shelter Specialist’s primary duty is to conduct shelter monitoring activities consistent with the Coalition’s duties and obligations as the independent monitor of New York City’s municipal shelters. The Part-Time Shelter Specialist will regularly visit shelters throughout the city as part of formally scheduled daytime joint inspections with the Department of Homeless Services as well as unscheduled inspections, which may occur during nighttime and weekend hours, in order to document violations and other problems. The Part-Time Shelter Specialist will engage with shelter residents for the purpose of providing referrals to Coalition programs and, as appropriate, communicate directly with shelter staff to immediately resolve residents’ problems. In collaboration with Advocacy staff, including other members of the shelter monitoring team, the Part-Time Shelter Specialist will establish priorities and goals for shelter monitoring as well as engagement with shelter residents through outreach and advocacy. The Part-Time Shelter Specialist will also help organize, support, and mobilize shelter residents and formerly-homeless New Yorkers for Coalition advocacy campaigns and events. The Part-Time Shelter Specialist will adopt a professional tone consistent with the mission and goals of the Coalition for the Homeless in providing these services.  

QUALIFICATIONS: AA/AS in human services or health discipline required (or a GED/high school diploma and at least four years of relevant work experience in homeless services or grassroots organizing). BA/BS in social work, human services, or health discipline strongly preferred. Prior direct client services and case management experience, especially with homeless and/or low-income people, strongly preferred. Strong written and oral communication skills, availability to work nights and weekends, and a desire to work as part of a team required. Availability to work a minimum of 22.5 hours per week required. Spanish language proficiency and lived experience in the NYC shelter system highly desirable.

DUTIES and RESPONSIBILITIES:

The Part-Time Shelter Specialist shall:

  • Conduct monitoring of New York City shelters to assess and document: problem conditions; compliance or lack thereof with the legal right to shelter, other court orders, and State and City regulations and agency procedures; and the needs of residents;
  • Advocate for individual needs of shelter residents as necessary and possible during field visits, provide information and referral, and document individual and systemic problems for follow-up with the Department of Homeless Services (DHS) as directed;
  • Communicate with DHS regarding compliance with shelter standards and accurately track communication with DHS in Coalition databases and calendars to ensure the agency responds and, when appropriate, corrects issues identified by Coalition staff;
  • Ensure all monitoring visits are accurately and timely entered into Coalition calendars and visit reports are accurately and timely entered into Coalition databases;
  • Timely respond to shelter residents’ calls and emails, and log communication with residents into Coalition database on a daily basis;
  • Organize and develop Client Advisory Boards (CABs) in shelters citywide, develop the Client Advisory Group (CAG) as both the consortium of CABs and a key tool for organizing homeless and formerly-homeless individuals and families, and attend weekly CAG meetings;
  • Work with Advocacy staff and outside counsel to provide litigation support by identifying and liaising with potential plaintiffs for affirmative cases to defend and expand the rights of homeless individuals and families;
  • In consultation with other shelter monitoring staff, develop the schedule of regular joint inspections with DHS and confirm DHS’s availability, identify the need for and schedule unannounced inspections, and update shared department calendars to reflect schedule changes;
  • Recruit, train, and mobilize volunteers to assist with shelter inspections;
  • Together with the Advocacy staff, help develop and implement the Coalition’s organizing campaigns and public education work, assist in the coordination of campaign and event organizing, facilitate consultation with shelter residents in the development of policy and campaign activities, and increase the participation by homeless and formerly-homeless individuals and families in the Coalition’s organizing activities;
  • Conduct outreach to shelter residents who have received sanction notices to terminate their shelter placements and connect them with Coalition staff and outside counsel for representation at fair hearings;
  • Organize shelter residents and formerly-homeless individuals and families for the purpose of City and State-level advocacy on a range of public policy issues that impact homeless and low-income individuals;
  • Liaise with other departments and programs of the Coalition to provide resource materials and increase awareness about the work of the Advocacy Department and to include other staff in Advocacy campaigns and events. Provide assistance and support to the Program staff, including coordination of visits with Crisis Intervention Program clients, as directed;
  • Obtain regular supervision with the Shelter Rights Monitoring Team Supervisor or designee to review department operations, policy, and other issues/concerns;
  • Participate in weekly staff and other meetings as directed, such as in-service training and staff development and orientation activities;
  • Assist in the training and orientation of fellow members of the department, including but not limited to accompanying department staff and volunteers on field visits and ensuring they understand the rights of shelter residents; and
  • Perform all other duties as may be assigned by the Shelter Rights Monitoring Team Supervisor, Director of Government Relations and Legal Affairs, the Executive Director, or designee.

REPORTS TO: Shelter Rights Monitoring Team Supervisor or designee

SALARY: $25 per hour

TO APPLY: Submit cover letter and current resume

Include the job title in subject line of e-mail 
Email: jobs@cfthomeless.org  Attention: Part-Time Shelter Specialist
No telephone inquiries please
Persons of color and formerly homeless individuals are encouraged to apply
EOE

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