Careers

Department: Crisis Services
Reports to: Senior Director for Crisis Services

About the Role:

The Manager of Client Access and Supportive Services helps to manage security and safe access for clients in the lobby and main waiting area of 129 Fulton Street, as well as client and building mail operations. Key to this position is the ability to proactively make relationships with clients who are experiencing homelessness and to help them to navigate our offices successfully and safely. The Manager will primarily spend time assisting with monitoring the lobby and 4th floor waiting area where they will assist with communication of program access rules, support security staff and mail room staff in their work, offer assistance with de-escalation of client matters as instructed by – and alongside – the Crisis Intervention Program Directors and the Senior Director of Crisis Services.

The Manager will assist in coordinating coverage to ensure client related tasks for security and all mail room operations are completed each day and will be expected to fill in at the front desk, security or in the mail program, as needed, in order to accomplish the tasks of each program. The Manager performs all job duties consistent with the mission and goals of the Coalition for the Homeless.

Responsibilities Include:

Working under the direction of the Deputy Executive Director for Programs, the Data Manager will:

• Support security staff, both Coalition staff members and contracted security staff, in ensuring the communication of practical, respectful, client centered policies and practices at the front door to the agency
• Working with Program Directors, maintain up-to-date knowledge of guidelines for accessing all Coalition services and help to ensure that program access rules are communicated respectfully and consistently
• Working with Crisis Intervention and Keys staff, maintain a knowledge of department clients and their needs and goals in order to help clients access and maintain contact with advocates and ensure we are all fully aware of client needs
• Assist in de-escalating any conflict as it arises in the lobby or 4th floor waiting area recognizing our client’s lived experience and disabling conditions, among other needs
• Work in conjunction with all Coalition departments to follow protocol for welcoming outside visitors to the Coalition and connecting visitors to appropriate staff
• Ensure the organized operation of client mail services in accordance with the rules communicated to clients and outlined internally
• Ensure Coalition mail policies meet department needs and internal mail expectations are consistently met for each department
• Offer managerial, clerical and client related support to both mailroom and security staff
• Ensure staff schedules meet the needs of the department and fill in when mail or security staff are out and, when needed, at the front desk on the 4th floor
• Obtain regular (no less than weekly) supervision with the Senior Director of Crisis Services
• Participate in regular staff and other meetings, such as in-service training and staff development and orientation activities
• Perform all other duties as may be assigned by the Senior Director or Deputy Executive Director for Programs

Requirements: Professional degree in client services, social work, or other health related field strongly preferred. Prior advocacy/case management experience and two years of strong leadership and/or supervisory experience required. Experience working with people experiencing homelessness, individuals living with/ recovering from mental illness, those using substances, and/or persons living with other medical disabilities required. Lived experience and Spanish proficiency desirable.

Salary: $65,000-$70,000

APPLY NOW

People of color and formerly homeless individuals are encouraged to apply.

The Coalition for the Homeless is an Equal Opportunity Employer.

Department: Programs
Reports to: Deputy Executive Director for Programs

About the Role: The Data Manager works in conjunction with Coalition staff to design, develop, and maintain the Coalition’s data systems. The Data Manager is responsible for generating reports for both internal and external purposes, including formal periodic reports for government agencies as well as private funders, and for all Coalition departments as needed and requested. The Data Manager works to maintain system and data integrity, security, and accessibility for appropriate staff. The Data Manager also communicates regularly with staff to identify and correct any problematic issues with existing database structures. The Data Manager performs all job duties consistent with the mission and goals of the Coalition for the Homeless.

Responsibilities Include:

Working under the direction of the Deputy Executive Director for Programs, the Data Manager will:

• Assist in the overall maintenance of the Coalition’s Programs and Advocacy departments’ data in Bonterra’s ETO database and other formats, including but not limited to, files maintained on the Coalition’s shared servers
• In collaboration with department heads and identified team members, build, develop, and modify reports, and extract data in support of the organization’s many reporting requirements, grant deliverables, and advocacy goals
• Track, check, and manage the receipt of all data provided to the Coalition by the City and other third parties and ensure that data is properly recorded, stored and circulated
• Establish productive and collaborative working relationships with staff to capture programmatic and advocacy efforts effectively and accurately in ETO and other tracking systems
• Create and maintain protocol guides for staff to access data and reports as needed
• Serve as a staff resource to identify, problem solve, and answer questions regarding general data management needs and help resolve system issues
• Assist with training on data entry and reporting for new staff or when changes to data systems are implemented and provide ongoing support to Coalition database users
• Supervise part-time Data Assistant by providing support needed and ensuring the accuracy of the data for the tasks assigned
• Assist with tasks related to various department workflows such as:
  • Uploading data to HUD’s Homeless Management Information System (HMIS) Awards system
  • Producing preliminary data utilized for quarterly and annual funding requirements and assisting program staff in cross- referencing databases, where necessary and applicable
  • Identifying, modifying, and/or replacing existing databases to better align with department needs
  • Regularly checking the sources of public data relevant to the Coalition’s advocacy work; capturing, organizing, and managing relevant data identified; and communicating the same to Coalition staff
  • Generating materials such as geographical maps to support program and advocacy work
  • Creating dashboards to provide staff with individualized, at-a-glance summaries
  • Support Coalition staff by providing the data needed to respond to various inquiries
• Develop and maintain thorough and up-to-date understanding of ETO and other systems used by the Coalition by viewing webinars and attending relevant classes or conferences offered by Bonterra or other applicable providers
• Compile and ensure the accuracy of data reported on the Coalition’s website
• Perform all other duties as may be assigned by direct supervisor or designee

Requirements:

• At least two years of database administration experience required
• Exceptional oral and written communication skills required
• Expertise in Microsoft Excel highly preferred
• Knowledge of Bonterra Efforts to Outcomes (ETO) database, including ability to design and run complex reports therein and manage updates highly preferred
• BA/BS preferred
• Solid understanding of the principles of database design and architecture and use of tools such as MS Access also desired
  Proficiency in SQL, R, and/or Python desired
• Experience with ArcGIS (or other mapping software) and with data visualization tools such as Tableau or PowerBI desired
• Must be well-organized, detail-oriented, able to work independently, able to meet strict deadlines, flexible, able to triage among competing priorities, and able to work across multiple departments in a supportive and team-oriented manner

Salary: $75,000-$85,000

APPLY NOW

People of color and formerly homeless individuals are encouraged to apply.

The Coalition for the Homeless is an Equal Opportunity Employer.

Department: Advocacy
Reports to: Deputy Executive Director for Advocacy

About the Role: Reporting to the Deputy Executive Director for Advocacy, the Supervisor of the New Arrivals Monitoring Team (“Supervisor”) will be a dedicated advocate for unhoused migrant individuals and families who, since April 2022, have been arriving in New York seeking shelter and other emergency services (“New Arrivals”). A key member of the Advocacy Department of the Coalition for the Homeless, the Supervisor will play a critical role in ensuring the City’s compliance with the May 15, 2024 settlement in Callahan v. Carey (“Settlement”) which sets forth a framework to address the influx of New Arrivals. Because this is a new position, it is a great opportunity for anyone seeking to participate in designing and implementing a new program, and identifying advocacy, monitoring, and outreach plans in a newly established system.

Building upon the Coalition’s existing shelter monitoring framework, the Supervisor will work collaboratively with the Supervisor of the Shelter Rights Monitoring Team to develop plans and protocols to best achieve the aforementioned goal. This role will entail managing a small staff and coordinating their day-to-day monitoring and advocacy activities. The Supervisor will also visit New Arrivals shelters throughout the City in order to document violations and other problems. Together with the New Arrivals Monitoring Team, the Supervisor will engage with shelter residents for the purpose of providing referrals to Coalition programs and, as appropriate, communicating directly with the Coalition’s legal counsel and/or City staff to immediately resolve residents’ problems. In collaboration with Advocacy Department staff and the Coalition’s legal counsel, the Supervisor will establish priorities and goals for monitoring and policy initiatives. The Supervisor will also help organize, support, and mobilize New Arrival residents for advocacy campaigns and events.

NOTE: It is uncertain how long the temporary framework set forth in the Settlement for New Arrivals will be in effect. Nonetheless, the Coalition is planning to retain New Arrivals Monitors until at least September 30, 2026 and will modify job responsibilities as necessary should the temporary framework set forth in the Settlement end earlier.

Responsibilities Include:

Working under the direction of the Deputy Executive Director for Advocacy, the Supervisor will:

Program Development & Implementation

• Work with Coalition’s legal counsel and other Coalition staff to (a) inventory and assess current landscape of New Arrival shelters, (b) identify applicable City personnel contacts for New Arrival issues, and (c) ascertain processes that operationalize City’s obligations under the Settlement
• Using the information acquired in #1, identify the needs and structure for the New Arrival Monitoring Team and revise the same as changes arise
• Conduct monitoring of New Arrival shelters, during daytime, evening, nighttime, and weekend hours as needed, to assess and document: (a) problem conditions; (b) compliance or lack thereof with the Settlement, and other applicable court orders; and (c) the needs of residents
• Create a workflow for (a) conducting unannounced visits to New Arrival shelters and inspecting facilities opened in the future for New Arrivals; (b) follow-ups on such visits, including protocols for escalation of issues to Coalition’s legal counsel and/or the relevant City agency; and (c) data collection (including capacity at each of the New Arrival shelter sites), monitoring and analysis
• Coordinate with Crisis Services and Legal Aid (or other relevant outside services) to identify the issues with which they and/or New Arrivals Monitoring Team will be able to assist and establish the protocol for connecting individuals in need of assistance accordinglY

Management Duties

• Work with Coalition’s People and Culture Department and Deputy Executive Director for Advocacy to recruit New Arrivals Monitoring Team members
• In coordination with the Supervisor of the Shelter Rights Monitoring Team and the Shelter Specialists, train New Arrivals Monitoring Team members
• Supervise the day-to-day activities of the New Arrivals Monitoring Team, including visits to New Arrival shelters
• Facilitate regular New Arrivals Monitoring Team meetings which may, in coordination with the Supervisor of the Shelter Rights Monitoring Team, occur jointly with Shelter Specialists
• Meet with each New Arrivals Monitoring Team member separately for regular supervision
• Complete related administrative tasks for New Arrivals Monitoring Team members, including probationary and annual reviews, reviewing and approving timeslips, and approving time off requests

Advocacy & Policy Development

• To the extent identified in the manner noted above, advocate for individual needs of New Arrival shelter residents as necessary and possible during field visits
• Provide New Arrival shelter residents information and referrals, as appropriate
• Document individual and systemic problems relating to the New Arrivals or for follow-up with the applicable City agency as directed
• Communicate with relevant City agencies regarding compliance with Settlement and track communication to ensure the agency responds and, when appropriate, corrects issues identified by Coalition staff
• Work with Advocacy Department staff and Coalition’s legal counsel to provide litigation support, which may include identifying and liaising with potential plaintiffs to enforce the Settlement or to otherwise defend and expand the rights of homeless individuals and families
• Conduct outreach to New Arrivals who have received, pursuant to the Settlement, a notice advising of any denial of shelter or reasonable accommodations and connect them with Coalition’s legal counsel for possible representation or assistance in appealing such determination
• Identify issues for systemic advocacy based on data collected and other information learned from New Arrivals Monitoring Team, other Coalition staff or partner agencies
• Collaborate with Director of Research and Policy Development to highlight issues related to the New Arrivals in State of the Homeless or any other reports

Advocacy & Policy Development

• Together with Director of Government Affairs and Strategic Campaigns, develop a comprehensive organizing plan to empower New Arrivals accessing City shelters and to address issues impacting unhoused New Arrivals and other unhoused individuals – such plan may include marches, rallies, lobbying efforts or media pieces
• Together with Director of Government Affairs and Strategic Campaigns, identify, and develop relationships with, partner agencies and New Arrival groups to inform and implement organizing strategy
• Develop public education materials and provide community teach-ins/trainings related to the Settlement, the New Arrivals’ rights and obligations thereunder, and other issues impacting New Arrivals accessing shelter and related services

Other Duties

• Liaise with other departments and programs of the Coalition to provide resource materials and increase awareness about the work of the New Arrivals Monitoring Team and to include other staff in related campaigns and events
• Obtain regular supervision with the Deputy Executive Director for Advocacy or designee to review team operations, policy, and other issues/concerns
• Participate in weekly staff and other meetings as directed, such as in-service training and staff development and orientation activities
• Perform all other duties as may be assigned by the Deputy Executive Director for Advocacy

Requirements:

• BA/BS required
• At least three years of relevant advocacy, case management, and/or organizing experience on behalf of homeless and/or low-income people required, with at least one year of experience supervising staff or volunteers desirable
• Experience working with immigrant communities is a plus
• Must have a deep commitment to social justice and, in particular, identifying and addressing the systemic and bureaucratic obstacles encountered by unhoused individuals
• Excellent oral advocacy, writing, editing, computer, and analytical skills as well as a desire to work as part of a team required
• Proficiency in English and at least one of the primary languages of the New Arrivals (which include Spanish, French, Wolof, and Pulaar) strongly preferred
  Ability to work some evenings, nights, and weekends required

Salary: $65,000-$75,000

APPLY NOW

People of color and formerly homeless individuals are encouraged to apply.

The Coalition for the Homeless is an Equal Opportunity Employer.

Department: Operations
Reports to: Director of Operations and Technology

About the role: The Property Manager is responsible for the day-to-day management and smooth and safe operation of the Coalition’s buildings, which include two residential housing programs for formerly homeless households and the small commercial building owned and occupied by the Coalition as its headquarters. The Property Manager reports to the Director of Operations and Technology and is responsible for staff supervision, operating the properties within budget, facility maintenance, and compliance issues in all buildings. In the residential properties, the Property Manager is also responsible for resident relations and working with the Social Services team to help keep our residents stably housed in a safe and well-maintained facility. The Property Manager serves as Fire Safety Director/Emergency Action Plan Director (FSD/EAP) at the Coalition’s headquarters, and ensures compliance with fire and safety codes. The Property Manager performs all job duties consistent with the mission and goals of the Coalition for the Homeless.

Responsibilities include:

Property management for two residential housing locations

• In close cooperation with Social Services and Finance staff, oversee the processing, production and maintenance of tenant invoicing and receipts
• Ensure compliance with all relevant government programs including: Section 8, low-income housing tax credits, building registrations, DHCR, HPD, DHS, etc., and maintain good relations with oversight agencies
• Oversee income certification and verification and ensure all necessary compliance, including with Rent Stabilization, LIHTC, HUD, HCR, HDC, HPD, HOME, HHAP, Shelter plus Care, and any regulatory agreements, partnership agreements, and rental subsidy contracts
• Ensure that all required licenses, operating certificates, and other critical documents are current;
• In close cooperation with Social Services, oversee lease- up of vacant units in compliance any regulatory agreements, fair housing marketing, tenant selection plans, tenant applications, any agency-regulated lotteries, and referral programs
• Assist new residents with move-in and orientation to the building and community
• Protect resident rights at all times
• Develop one-to-one relationships with residents
• Monitor resident satisfaction with building operations and staff
• Meet quarterly with Finance, Operations, and Social Services to discuss tenant arrears, tenant issues, and other building issues
• Meet regularly with Social Services, collaborate with Social Service team on tenant issues as appropriate, make tenant referrals to Social Services as needed
• Provide input for annual operating budgets
• Maintain tenant information including move-ins and move-outs, rent changes, subsidy changes, and rent payments in the MRI system
• Maintain unit, resident, vacancy and monthly reporting information required in the CAPS system and any additional reporting as required by HRA
• In close cooperation with Social Services and Finance staff, track the turnover of apartments, conduct intake interviews with prospective tenants in adherence with contract obligations, and participate in the tenant selection process
• Supervise and manage maintenance staff, and work in close cooperation with Social Services and the Director of Operations & Technology to ensure timely and complete delivery of all relevant building services to tenants, including performance of all necessary apartment repairs, maintenance, and renovation
• Ensure that all residential apartment units and common areas in the building are consistently in good repair and well-maintained
• Ensure that the buildings, sidewalks and alleys are clean and well-maintained by the Superintendent
• Conduct comprehensive annual inspections and arrange for any necessary repairs
• Serve as a contact with vendors/suppliers, building maintenance/safety/systems contractors, and public agencies for matters relating to upkeep and maintenance of buildings, and maintain active relationships with service contractors who provide maintenance on building equipment
• Implement and/or supervise ordering of supplies in consultation with the building superintendent and the Director of Operations & Technology
• Maintain accurate records, tracking service and performance of equipment
• Serve as primary liaison with legal counsel in the preparation of documents required for legal proceedings with tenants
• Attend training sessions and conferences as required for enhancement of job skills
• Submit all required reports in a complete and timely manner

Management of the Coalition for the Homeless operational headquarters

• Ensure the building is well maintained at all times
• Assist Director of Operations & Technology in ensuring the building is compliant with all relevant building codes and regulations
• Supervise and manage the organization’s Building Operations staff and Security staff and vendors, including work schedules and assignment of specific duties
• Serve as a contact with vendors/suppliers and building maintenance/safety/systems contractors for building and office related matters
• Serve as Fire and Life Safety Director (FLSD) providing visual inspections daily of all fire safety systems (to include pull stations, exits, alarms, and other equipment) and maintaining record keeping and logs as required by Fire Safety Plan(s)
• Obtain weekly supervision with the Director of Operations & Technology or designee to review Operations status of all buildings
• Organize, maintain and administer departmental office processes, such as ensuring that all files, orders/requisitions for supplies and equipment, maintenance and office supplies, invoices, expense records, receipts, payment vouchers, petty cash and related documents, are in good order
• Participate in other staff meetings and activities as directed, including trainings and staff development and orientation activities

Qualifications:

Bachelor’s degree in real estate development/finance, property management, urban planning or business, especially in the affordable housing space, is preferred. Five years of experience in property management is required. Experience with property management software such as MRI, and proficiency in Microsoft Excel and other Microsoft Office applications.  Experience with supportive housing programs and services for formerly homeless individuals. Experience working with City and State agencies such HPD, NYCHA, HRA, HCR. Ability to communicate with people of diverse backgrounds. Experience working with persons who have experienced homelessness is strongly preferred. Must have ability to interact respectfully with staff, residents, visitors, vendors, consultants and inspectors. FLSD Certificate of Fitness strongly preferred. Ability to read and write in the English language required. Proficiency in Spanish is preferred.

Salary: $75,000 – $85,000

APPLY NOW

People of color and formerly homeless individuals are encouraged to apply.

The Coalition for the Homeless is an Equal Opportunity Employer.