Careers

Make a Rewarding Career Move

The Coalition for the Homeless offers rewarding career opportunities for counselors, teachers, social workers, case managers and organizers. Coalition programs offer a variety of entry-level and professional positions for those who wish to join our dedicated and talented corps of human services workers and advocates.

Positions Available:

SOCIAL SERVICES CASE MANAGER, FIRST STEP

PORTER
SUPERVISOR, SHELTER RIGHTS MONITORING TEAM

HOUSING ADVOCATE

COMMERCIAL BUILDING SUPERINTENDENT

MANAGER OF DIGITAL MEDIA

CHIEF FINANCIAL OFFICER

Social Services Case Manager, First Step

POSITION SUMMARY: The Social Services Case Manager provides direct client services in the First Step Program including, but not limited to, case management, support, advocacy, and assistance. The Social Services Case Manager assists clients with obtaining and retaining public benefits and entitlements, housing, emergency assistance, and childcare referrals. The Social Services Case Manager facilitates psycho-educational classes, support groups, intakes/information sessions, and is responsible for assisting the Social Services Supervisor in providing the intensive support needed for clients to overcome obstacles and graduate the program. The Social Services Case Manager performs job duties consistent with the mission of the Coalition in conjunction with the goals of The First Step Program.

QUALIFICATIONS: Associate’s degree (or commensurate experience) in social work, psychology, counseling, or other human service discipline required, BA/BS is preferred. At least two years of prior experience in serving homeless and low-income women in a social service setting, and knowledge of public benefits/entitlements are strongly preferred; prior case management experience with clients living with mental illness and using substances is preferred. Must possess leadership skills and a demonstrated ability to support others, the ability to multi-task, to work as a member of a team, and to work independently. Ability to work in-person and remotely is required.

DUTIES and RESPONSIBILITIES:

The Social Services Case Manager shall:

  • Provide direct client services to participants and graduates of the First Step Program. These services include weekly contact with assigned clients, assistance and advocacy to help clients obtain and retain public benefits, completion of psychosocial assessments, planning and implementing aftercare services, and providing referrals to appropriate community services;
  • Prepare and conduct intake interviews and follow-up with applicants throughout the enrollment process;
  • Make client enrollment and discharge decisions in collaboration with other program staff;
  • Maintain accurate and proper records of all client contacts, as well as attrition rate statistics and other required documentation;
  • Develop and facilitate psycho-educational workshops and support groups for students;
  • Coordinate and support social service volunteers (e.g., guest speakers, support group facilitators);
  • Develop and maintain a working knowledge of housing, public assistance, childcare, workfare programs, and other supportive services within the five boroughs to assist clients as needed;
  • Participate in the development, maintenance and evaluation of First Step curriculum;
  • Inform supervisor and/or program director of client emergencies and other immediate needs and assist in efforts to promptly deliver proper services;
  • Assist in the preparation of weekly, monthly, quarterly and other reporting to relevant funding agencies and organizations;
  • Provide assistance with outreach to potential students and graduates of the program as needed to support programmatic recruitment and reporting needs
  • Represent the First Step Program in a professional manner to various shelters and social service agencies;
  • Assist with and participate in program events, such as graduation ceremonies, annual fundraising events, and holiday party;
  • Obtain regular (no less than weekly) supervision with the Social Services Supervisor to review client/family issues/concerns, and service needs, among other matters;
  • Participate in weekly staff and other meetings, such as in-service trainings and staff development and orientation activities;
  • Perform all other duties as assigned by the Social Services Supervisor, Program Director or designee.

REPORTS TO: Social Services Supervisor

TO APPLY: Submit cover letter and current resume

Include the job title in subject line of e-mail 
Email: jobs@cfthomeless.org  Attention: Social Services Case Manager
No telephone inquiries please
Persons of color and formerly homeless individuals are encouraged to apply
EOE

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Porter

POSITION SUMMARY:  

The Porter at Coalition Houses, Bridge and Fulton Street provides weekly building cleaning and assistance with other basic maintenance and janitorial tasks. This position will work at separate locations on days to be determined, primarily based at off-site residential locations, but also expected to assist with similar duties at our main headquarters on a weekly basis.

In general, the Porter preps and disposes of garbage and recycling for pickup, daily cleaning, assists with heavy lifting, receipt of deliveries such as appliances and turn-over of vacant units, assists Superintendents with repairs as needed (painting, apartment turnovers), provides coverage if Superintendents are out or called to respond to an emergency at another site, assists with obtaining supplies as needed, and helps with all other support tasks, as necessary. At the Fulton Street location, the Porter further assists with maintenance and janitorial duties, receipt of deliveries to the building, assists Program and Development staff with heavy lifting, moving and organizing items for sorting and distribution to Coalition clients. Performs job duties consistent with the mission and goals of Coalition for the Homeless.

QUALIFICATIONS: Must be able to lift 70 pounds. Spanish fluency a plus, but not required. Prior building Porter experience a plus. Ability to work an 8-hour shift between the hours of 8:00 AM – 6:00 PM, as needed. Must be able to work/commute to all locations – Upper West/East Side and Fulton Street in Manhattan.

DUTIES and RESPONSIBILITIES: 

The Porter is expected to:

  • On a regular and consistent basis perform general building maintenance and janitorial duties including: trash, recycling and bulk disposal, cleaning of all common areas, offices, restrooms and elevators – metal, wood, and glass surfaces, dusting/polishing, sweeping, mopping, carpet vacuuming/shampooing, floor stripping, waxing and buffing;
  • Responsible for maintaining all building exterior appearances to include: sidewalk sweeping and washing, as well as snow and ice removal during and after inclement weather;
  • Assist Fire and Life Safety Director (FLSD) with inspections of fire alarm and other safety/security equipment, and perform maintenance, as required.  Assist with periodic fire drills;
  • Provide coverage for Coalition properties such as Bridge Coalition, Coalition Houses, and other offsite Coalition Program locations as needed;
  • Consistently maintain appropriate and professional conduct and interactions with staff, tenants, clients, building inspectors, mail carriers, parcel and freight delivery carriers, vendors and equipment repair individuals;
  • Assist with high volume deliveries in and out of Fulton Street, as well as with heavy lifting, moving, sorting and organizing of Coalition orders, donations and supplies throughout the year,  and particularly during special annual events and drives; 
  • Work collaboratively with Program and Security staff to ensure safety in and throughout the building, as needed;
  • Attend regular supervision with the Residential/Commercial Building Superintendent or designee;
  • Perform other duties as may be assigned by the Residential/Commercial Building Superintendent or Manager of Operations or designee.

REPORTS TO:  Residential/Commercial Building Superintendents and Manager of Operations and/or Director of Operations & Technology

(Work Conditions: While performing the duties of this job, the employee may occasionally work near moving mechanical parts and may be occasionally exposed to wet and/or humid conditions. The employee must frequently lift and/or move up to 50 pounds, and occasionally lift objects up to 75 pounds. The noise level in the work environment ranges from moderately quiet to moderately noisy depending on the task being performed.)

TO APPLY: Submit cover letter and current resume

Include the job title in subject line of e-mail 
Email: jobs@cfthomeless.org  Attention: Porter
No telephone inquiries please
Persons of color and formerly homeless individuals are encouraged to apply
EOE

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Supervisor, Shelter Rights Monitoring Team

POSITION SUMMARY: The Supervisor of the Shelter Rights Monitoring Team is a dedicated advocate for homeless New Yorkers and a key member of the Advocacy Department of the Coalition for the Homeless, which uniquely serves as the independent monitor of New York City’s municipal shelter system. The Supervisor of the Shelter Rights Monitoring Team manages a small team of Shelter Specialist staff and the day-to-day shelter monitoring activities of the Coalition. The Supervisor ensures that the team timely responds to shelter residents’ complaints about shelter conditions and services, and promptly reports issues to the City’s Department of Homeless Services (DHS). The Supervisor will coordinate the schedules of staff who work flexible hours in order to make visits to shelters during the day and night and on weekdays and weekends. 

The Supervisor will also visit shelters throughout the city as part of formally scheduled daytime joint inspections with DHS as well as unscheduled inspections, which may occur during evening, nighttime, and weekend hours, in order to document violations and other problems. The Supervisor will engage with shelter residents for the purpose of providing referrals to Coalition programs and, as appropriate, communicate directly with shelter staff to immediately resolve residents’ problems. In collaboration with Advocacy Department staff, the Supervisor will establish priorities and goals for shelter monitoring as well as engagement with shelter residents through outreach and advocacy. The Supervisor will also help organize, support, and mobilize shelter residents and formerly-homeless New Yorkers for Coalition advocacy campaigns and events. The Supervisor will adopt a professional tone consistent with the mission and goals of the Coalition for the Homeless in providing these services.  

QUALIFICATIONS: BA/BS required with a strong preference for coursework in social work, human services, legal studies, or a health discipline. At least three years of relevant advocacy, case management, and/or organizing experience on behalf of homeless and/or low-income people required, with at least one year of experience supervising staff required. Must have a deep commitment to social justice and, in particular, identifying and addressing the systemic and bureaucratic obstacles to decent shelter for homeless New Yorkers. Excellent oral advocacy, writing, editing, computer, and analytical skills as well as a desire to work as part of a team required. Lived experience with homelessness and Spanish language skills desirable. *Ability to work some evenings, nights, and weekends is a requirement for this position.

DUTIES and RESPONSIBILITIES:

The Supervisor of the Shelter Rights Monitoring Team shall:

  • Supervise the day-to-day activities of the Coalition’s Shelter Specialist monitoring team under the direction of the Director of Government Relations and Legal Affairs; 
  • Conduct monitoring of New York City shelters, including during daytime, evening, nighttime, and weekend hours, to assess and document: problem conditions; compliance or lack thereof with the legal right to shelter, other court orders, and State and City regulations and agency procedures; and the needs of residents;
  • Establish an agenda and facilitate a once weekly shelter monitoring team meeting and meet with each Shelter Specialist once per week for supervision;
  • Advocate for individual needs of shelter residents as necessary and possible during field visits, provide information and referral, and document individual and systemic problems for follow-up with the Department of Homeless Services (DHS) as directed;
  • Communicate with DHS regarding compliance with shelter standards and track communication with DHS to ensure the agency responds and, when appropriate, corrects issues identified by Coalition staff;
  • Edit Shelter Specialist reports to DHS for clarity, grammar, spelling, and accuracy of citations to agency procedures, legislation, and court orders;
  • In consultation with Shelter Specialist monitoring staff, develop the schedule of regular joint inspections with DHS and confirm DHS’s availability, identify the need for and schedule unannounced inspections, and update shared department calendars to reflect schedule changes;
  • Organize and develop Client Advisory Boards (CABs) in shelters citywide, develop the Client Advisory Group (CAG) as both the consortium of CABs and a key tool for organizing homeless and formerly-homeless individuals and families, and regularly attend weekly CAG meetings;
  • Work with Advocacy Department staff and outside counsel to provide litigation support by identifying and liaising with potential plaintiffs for affirmative cases to defend and expand the rights of homeless individuals and families;
  • Recruit, train, and mobilize volunteers to assist with shelter inspections; 
  • Together with Advocacy Department staff, help develop and implement the Coalition’s organizing campaigns and public education work, assist in the coordination of campaign and event organizing, facilitate consultation with shelter residents in the development of policy and campaign activities, and increase the participation by homeless and formerly-homeless individuals and families in the Coalition’s organizing activities;
  • Conduct outreach to shelter residents who have received sanction notices to terminate their shelter placements and connect them with Coalition staff and outside counsel for representation at fair hearings;
  • Organize shelter residents and formerly-homeless individuals and families for the purpose of City and State-level advocacy on a range of public policy issues that impact homeless and low-income individuals;
  • Liaise with other departments and programs of the Coalition to provide resource materials and increase awareness about the work of the Advocacy Department and to include other staff in Advocacy Department campaigns and events. Provide assistance and support to the Program staff as directed;
  • Obtain regular supervision with the Director of Government Relations and Legal Affairs or designee to review department operations, policy, and other issues/concerns; 
  • Participate in weekly staff and other meetings as directed, such as in-service training and staff development and orientation activities;
  • Assist in the training and orientation of fellow members of the department, including but not limited to accompanying department staff and volunteers on field visits and ensuring they understand the rights of shelter residents; and
  • Perform all other duties as may be assigned by the Director of Government Relations and Legal Affairs, the Executive Director, or designee.

REPORTS TO: Director of Government Relations and Legal Affairs or designee

TO APPLY:  Submit cover letter and current resume. Include the job title in subject line of e-mail. Email: jobs@cfthomeless.org  Attention: Supervisor , Shelter Rights Monitoring Team.

Persons of color and formerly homeless individuals are encouraged to apply.

EOE

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Housing Advocate

POSITION SUMMARY:  The Housing Advocate helps homeless New Yorkers to understand their housing options and identifies and supports housing placement through a broad range of advocacy and case management tasks.  Primary responsibilities include, but are not limited to, engaging a caseload of clients referred from Crisis Services programs or met during outreach; helping psychiatrically and physically disabled individuals obtain the necessary treatment to be considered for relevant housing options; maintaining a knowledge base of the systems and details of housing programs relevant to CAP clients’ needs and experiences; outreach to housing providers and development of strong professional relationships that facilitate placements.  The successful candidate will also be responsible for monitoring trends in services and individual client experiences in order to support larger advocacy strategies as they arise.

The Housing Advocate is a member of the Client Advocacy Program staff and reports directly to the Director of the Client Advocacy Program. The Housing Advocate performs job duties consistent with the mission and goals of the Coalition for the Homeless and relevant funding agreements. 

QUALIFICATIONS:  Master’s degree in social service discipline strongly preferred.  Minimum of a bachelor’s degree and at least one year of strong advocacy experience required.  Prior experience, especially with homeless persons, individuals living with mental illness, persons living with disabilities or individuals coping with substance use is strongly desired. Spanish Speaking a plus. 

The successful candidate will be a strong, responsible advocate and case manager, and will demonstrate the ability to perform self-directed, independent work while also being an effective member of a team.

DUTIES and RESPONSIBILITIES:

The Housing Advocate shall:

  • Provide direct services to individuals searching for permanent housing options.  These services shall include, but are not limited to, engaging clients in the receipt of services, assessing relevant psychiatric and physical health concerns and connecting clients with appropriate treatment, completing housing applications and helping clients to identify housing that meets their needs; 
  • Conduct outreach to and maintain close working relationships with housing providers to facilitate individual placements; 
  • Educate and support clients in the process of applying for housing programs;
  • Develop and maintain working knowledge of relevant social services systems/agencies, including shelter intake procedures, administrative rules and guidelines, housing programs and procedures, and benefits and entitlements programs, as well as methods of advocacy within each;
  • Provide referrals for immediate needs, including but not limited to shelter, food and clothing, benefits, health, mental health, substance use, and legal services;
  • Work closely with onsite psychiatric providers to ensure appropriate referrals are made and clients receive holistic psychiatric treatment; 
  • Maintain accurate and proper record documentation, such as case management notes, and client documentation;
  • Ensure that all files and client database records are kept up to date;
  • Alert Program Director and/or Senior Director of Crisis Services regarding client emergencies and other immediate needs and assist in efforts to promptly deliver proper services;
  • Work in conjunction with Crisis Services staff to exchange relevant information and to collaborate with other Coalition departments and legal service providers as necessary;
  • Obtain regular (no less than weekly) supervision with the Director of the Client Advocacy Program to review client issues/concerns and service needs, among other matters;
  • Participate in weekly staff and other meetings, such as in-service training, staff development and orientation activities;
  • Provide the Director of the Client Advocacy Program and the Senior Director of Crisis Services with input and client information reporting relevant to funding requirements;
  • Participate in the design and implementation of program and service enhancements;
  • Perform all other duties as may be assigned by the Program Director or the Senior Director of Crisis Services.

REPORTS TO: Program Director, Client Advocacy Program/ Senior Director of Crisis Services

TO APPLY:  Submit cover letter and current resume. Include the job title in subject line of e-mail. Email: jobs@cfthomeless.org  Attention: Housing Advocate.

Persons of color and formerly homeless individuals are encouraged to apply.

EOE

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Commercial Building Superintendent

POSITION SUMMARY:  The Commercial Building Superintendent is the building manager responsible for all maintenance and janitorial services at Fulton Street, including the maintenance of building systems and equipment. The Commercial Building Superintendent ensures that all building structures, systems and equipment are consistently maintained to provide a safe, secure and sanitary environment for all staff, tenants and visitors. The Commercial Building Superintendent provides basic carpentry, plumbing, electrical and other repair services so as to ensure that the building is in good repair and well-maintained. The Commercial Building Superintendent is the onsite building manager responsible for the operation, maintenance and janitorial services, including the maintenance of all building systems and equipment, including heating systems and boilers, and serves as an in-house technical expert. In addition, the Commercial Building Superintendent serves as a liaison between the Coalition’s Operations and Programs Staff.  The Commercial Building Superintendent ensures compliance, at the direction of Management, with all HUD, DOB, HPD, FDNY, DEP, DSNY and other regulatory laws, rules, and regulations. The Commercial Building Superintendent performs job duties consistent with the mission and goals of the Coalition for the Homeless, and in accordance with the terms of any agreements with the NYC Department of Homeless Services (“DHS”), Human Resources Administration (“HRA”), Department of Housing Preservation and Development (“HPD”) and the New York City Housing Authority (“NYCHA”), among others.

The Commercial Building Superintendent, as assigned by the Manager of Operations and/or Director of Operations & Technology, is responsible for completing janitorial and facility maintenance tasks in collaboration with other maintenance staff efficiently and effectively.  Performs a senior maintenance role in initiating, overseeing, organizing and performing janitorial and maintenance duties.  Coordinates the supply and maintenance inventory.  Monitors building equipment, including HVAC systems and boilers, and is responsible for general building repairs.  Performs job duties consistent with the mission and goals of Coalition for the Homeless.

QUALIFICATIONS: High school diploma or GED required; AA/AS or certificates in building systems maintenance preferred. At least three years related experience in commercial and/or residential maintenance to include janitorial services and maintenance repairs with at least two years supervisory experience required. Experience monitoring HVAC systems, building fire panels, and alarm systems required.  Ability to demonstrate knowledge of basic plumbing, electrical, sheet rock, plastering, painting and mechanical repairs.  Knowledge of Occupational Safety and Health Act (OSHA) required. Fire and Life Safety Director (FLSD) Certificate of Fitness (F-89) required within six (6) months of hire.   Expected to be on-call to respond to for afterhours emergencies, as needed, at any of the Coalition’s properties.

DUTIES and RESPONSIBILITIES:

The Commercial Building Superintendent is expected to:

  • Supervise Maintenance staff and perform general building maintenance duties including: cleaning of all offices and restrooms, trash disposal, glass cleaning, metal surface cleaning of bathrooms and elevators, dust mopping and wet mopping, carpet shampooing, floor stripping, and waxing and buffing;
  • Responsible for maintaining building exterior for cleanliness and safety to include: roof, mechanical, boiler room, basement and sidewalk cleaning, washing, trash and snow removal;
  • Coordinate trash and recycling pickups with sanitation companies;
  • Responsible for basic building repairs to include: plumbing, electrical, sheet rock, plastering, and painting;
  • Maintain an up-to-date inventory of all maintenance-related supplies and equipment, and assists the Manager of Operations and/or Director of Operations & Technology with maintaining adequate stock and timely reorders of supplies;
  • Maintain the buildings in such a manner as to prevent issuance of violations by any City agency (Sanitation, NYCHA, HPD, ECB, etc.) due to building/apartment conditions, trash, ice or snow accumulation;
  • Consistently maintain appropriate and professional conduct and interactions with clients, supervisors, vendors, and other Coalition staff, among others;
  • On a regular and consistent basis, provide janitorial services throughout the buildings, sweeping, mopping, waxing, vacuuming, dusting/polishing, including but not limited to, office cleaning, and trash disposal;
  • Develop, implement, and evaluate a Preventative Maintenance Program for building and equipment including, but not limited to, boiler/heating units, exhaust fans, hot water heaters, pneumatic controls, sprinkler/fire alarm systems;
  • Determine method and source of repair required and assist in developing bid specification documents for work to be performed by contractors;
  • Assist Management in determining the cost-benefit of contract versus in-house maintenance, including cost estimates for all such work, and prioritize maintenance projects;
  • Serve as primary agency contact onsite with maintenance and service contractors, including an evaluation of the stated needs and work the contractors propose to perform, as well as, supervise all contractors engaged in installation, repair, operation, testing and/or maintenance of building systems and equipment, including pest control treatments;
  • Supervise and perform preventive maintenance duties as authorized for building systems and equipment, to include boilers, HVAC, pneumatic controls, air compressors, hot water heater and valves;
  • Conduct routine inspections of the entire building, including systems and equipment, and recommend method and/or source of repair as necessary and assigned;
  • Exercise work safety procedures including handling of hazardous materials/wastes and compliance with safety codes and regulations;
  • Assist Fire and Life Safety Director with inspections of fire alarm and other safety/security equipment and perform maintenance as required. Assist with periodic fire drills;
  • Provide coverage for Coalition properties such as Bridge Coalition and Coalition Houses, will be assigned, as needed;
  • Maintain and record documentation, such as inspections, service plans, log books, weekly reports and/or service summaries such as, cooling tower testing and sidewalk shed inspections;
  • Consistently maintain appropriate and professional conduct and interactions with clients, building inspectors, mail carriers, parcel and freight delivery carriers, vendors, equipment repair individuals, and staff;
  • Work collaboratively with Security staff to ensure safety in and throughout the building, as needed
  • Attend regular supervision with the Manager of Operations or designee;
  • Attend Administration staff and other meetings;
  • Perform other duties as may be assigned by the Manager of Operations or Director of Operations & Technology or designee.
  • Expected to be on-call to respond to afterhours (evening, weekend, holidays) emergencies

REPORTS TO:  Manager of Operations and/or Director of Operations & Technology

(Work Conditions: While performing the duties of this job, the employee may occasionally work near moving mechanical parts and may be occasionally exposed to wet and/or humid conditions. The employee must frequently lift and/or move up to 50 pounds, and occasionally lift objects up to 75 pounds. The noise level in the work environment ranges from moderately quiet to moderately noisy depending on the task being performed.)

TO APPLY:  Submit cover letter and current resume. Include the job title in subject line of e-mail. Email: jobs@cfthomeless.org  Attention: Commercial Building Superintendent.

Persons of color and formerly homeless individuals are encouraged to apply.

EOE

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Manager of Digital Media

POSITION SUMMARY: 

The Manager of Digital Media works with the Director of Development and Advocacy department to 1) increase awareness of the Coalition, its mission and accomplishments by actively pursuing new social media and website strategies; 2) attract supporters, donors, advocates and volunteers with strong, dynamic written and visual content; and 3) further the advocacy and programmatic goals of the Coalition through effective utilization of digital media, including the organization’s website, email, social media, and any other new media and digital mechanisms. 

QUALIFICATIONS:  Requirements include a BA with a minimum of two years of experience in communications and digital media; superior knowledge of social media, design, blogging, photo sharing, video sharing tools, platforms, and applications; highly motivated and creative; excellent interpersonal and writing skills; strong analytical and critical thinking skills; basic understanding of web design and functionality; familiarity with emerging trends in the tech, nonprofit and social enterprise spaces. Proficiency in Microsoft Office, Canva, Tweetdeck, and Photoshop required. Knowledge of Final Cut Pro and other Adobe Creative Suite products, as well as WordPress, Google Analytics, Salesforce and Salesforce Marketing Cloud recommended. A strong social conscience and experience with issues of housing, poverty, and social justice strongly desired.

DUTIES and RESPONSIBILITIES:

The Manager of Digital Media shall:

  • Facilitate the Coalition’s online presence by actively maintaining the website via WordPress on a daily basis so it is accurate, up-to-date, attractive, thorough, and functional.
  • Ensure the development, production, testing, and delivery of email communications by required deadlines. Draft, edit and proof all submitted copy to ensure accuracy, readability, effective calls to take action in compliance, and consistency with Coalition email policies. 
  • Draft, design, produce, and program a multi-platform social media content strategy that reinforces and enhances the Coalition’s email, print, and online initiatives.
  • Monitor all social media platforms by engaging in social listening, and producing content and engagement reports to the Development and Advocacy staff one or two times per day.
  • Attend staff meetings with Advocacy and Development departments on a weekly basis or as needed in order to facilitate collaboration, discuss goals and objectives, and evaluate ongoing progress.
  • Assist in the development of new media and public relations strategy.
  • Plan, draft, and create compelling content for website, social media, and other printed and digital materials.
  • Draft and edit blogs, newsletter articles, website content, and other related publications.
  • Advance online video presence through production and editing of videos.
  • Work with the Director of Development to manage outside vendors related to communications, technological development, and video material.
  • Organize and maintain the digital database of photographs, video, and other digital assets, and work with Programs and Advocacy staff to build the Coalition’s catalog of media.
  • Track and report on website, email, and social media analytics. Follow trends and develop strategies to increase engagement.
  • Assist and manage other print productions and mailings, as needed.
  • Perform all other duties as may be assigned by the Director of Development, Advocacy department or designee.

REPORTS TO:  Director of Development

TO APPLY:  Submit cover letter and current resume. Include the job title in subject line of e-mail. Email: jobs@cfthomeless.org  Attention: Manager of Digital Media.

Persons of color and formerly homeless individuals are encouraged to apply.

EOE

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Shelter Advocacy and Monitoring Manager

The Shelter Advocacy & Monitoring Manager supervises a small team of Shelter Specialist staff and the day-to-day shelter monitoring activities of the Coalition, which is the independent monitor of New York City’s municipal shelters. The Shelter Advocacy & Monitoring Manager ensures that the Shelter Specialist team timely responds to shelter residents’ complaints about shelter conditions and services, and promptly reports issues to the City’s Department of Homeless Services (DHS). The Shelter Advocacy & Monitoring Manager will coordinate the schedules of staff who work flexible hours in order to make visits to shelters during the day and night and on weekdays and weekends.

The Shelter Advocacy & Monitoring Manager will also visit shelters throughout the city as part of formally scheduled daytime joint inspections with DHS as well as unscheduled inspections, which may occur during evening, nighttime, and weekend hours, in order to document violations and other problems. The Shelter Advocacy & Monitoring Manager will engage with shelter residents for the purpose of providing referrals to Coalition programs and, as appropriate, communicate directly with shelter staff to immediately resolve residents’ problems. In collaboration with Advocacy staff, the Shelter Advocacy & Monitoring Manager will establish priorities and goals for shelter monitoring as well as engagement with shelter residents through outreach and advocacy. The Shelter Advocacy & Monitoring Manager will also help organize, support, and mobilize shelter residents and formerly-homeless New Yorkers for Coalition advocacy campaigns and events. The Shelter Advocacy & Monitoring Manager will adopt a professional tone consistent with the mission and goals of the Coalition for the Homeless in providing these services.  

QUALIFICATIONS: BA/BS required with a strong preference for coursework in social work, human services, or a health discipline. At least three years of relevant advocacy, case management, and/or organizing experience on behalf of homeless and/or low-income people required, with at least one year of experience supervising staff required. Must be committed to social justice and, in particular, identifying and addressing the systemic and bureaucratic obstacles to decent shelter for homeless New Yorkers. Excellent oral advocacy, writing, editing, computer, and analytical skills as well as a desire to work as part of a team required. Lived experience with homelessness and Spanish language skills desirable. *Ability to work some evenings, nights, and weekends is a requirement for this position.

DUTIES and RESPONSIBILITIES:

The Shelter Monitoring Manager shall:

  • Supervise the day-to-day activities of the Coalition’s Shelter Specialist monitoring team under the direction of the Director of Government Relations and Legal Affairs;
  • Conduct monitoring of New York City shelters, including during daytime, evening, nighttime, and weekend hours, to assess and document: problem conditions; compliance or lack thereof with the legal right to shelter, other court orders, and State and City regulations and agency procedures; and the needs of residents;
  • Establish an agenda and facilitate a once weekly shelter monitoring team meeting and meet with each Shelter Specialist once per week for supervision;
  • Advocate for individual needs of shelter residents as necessary and possible during field visits, provide information and referral, and document individual and systemic problems for follow-up with the Department of Homeless Services (DHS) as directed;
  • Communicate with DHS regarding compliance with shelter standards and track communication with DHS to ensure the agency responds and, when appropriate, corrects issues identified by Coalition staff;
  • Edit Shelter Specialist reports to DHS for clarity, grammar, spelling, and accuracy of citations to agency procedures, legislation, and court orders;
  • In consultation with Shelter Specialist monitoring staff, develop the schedule of regular joint inspections with DHS and confirm DHS’s availability, identify the need for and schedule unannounced inspections, and update shared department calendars to reflect schedule changes;
  • Organize and develop Client Advisory Boards (CABs) in shelters citywide, develop the Client Advisory Group (CAG) as both the consortium of CABs and a key tool for organizing homeless and formerly-homeless individuals and families, and regularly attend weekly CAG meetings;
  • Work with Advocacy staff and outside counsel to provide litigation support by identifying and liaising with potential plaintiffs for affirmative cases to defend and expand the rights of homeless individuals and families;
  • Recruit, train, and mobilize volunteers to assist with shelter inspections;
  • Together with the Advocacy staff, help develop and implement the Coalition’s organizing campaigns and public education work, assist in the coordination of campaign and event organizing, facilitate consultation with shelter residents in the development of policy and campaign activities, and increase the participation by homeless and formerly-homeless individuals and families in the Coalition’s organizing activities;
  • Conduct outreach to shelter residents who have received sanction notices to terminate their shelter placements and connect them with Coalition staff and outside counsel for representation at fair hearings;
  • Organize shelter residents and formerly-homeless individuals and families for the purpose of City and State-level advocacy on a range of public policy issues that impact homeless and low-income individuals;
  • Liaise with other departments and programs of the Coalition to provide resource materials and increase awareness about the work of the Advocacy Department and to include other staff in Advocacy campaigns and events. Provide assistance and support to the Program staff as directed;
  • Obtain regular supervision with the Director of Government Relations and Legal Affairs or designee to review department operations, policy, and other issues/concerns;
  • Participate in weekly staff and other meetings as directed, such as in-service training and staff development and orientation activities;
  • Assist in the training and orientation of fellow members of the department, including but not limited to accompanying department staff and volunteers on field visits and ensuring they understand the rights of shelter residents; and
  • Perform all other duties as may be assigned by the Director of Government Relations and Legal Affairs, the Executive Director, or designee.

REPORTS TO: Director of Government Relations and Legal Affairs or designee

TO APPLY: Submit cover letter and current resume. Include the job title in subject line of e-mail. Email: jobs@cfthomeless.org  Attention: Client Advisory Program Director.

Persons of color and formerly homeless individuals are encouraged to apply.

EOE

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Chief Financial Officer

SUMMARY: The Chief Financial Officer (CFO) provides leadership for the Coalition’s finance and human resources functions. The CFO will work with the Executive Director to drive strategic financial decisions for the organization, including overseeing budget development and monitoring; financial analysis, planning, and reporting; the audit process; and overall compliance for our budget. In addition, they will manage a committed team of staff to ensure a high level of service and that effective processes, policies, and systems are in place.

QUALIFICATIONS: Bachelor’s degree or equivalent professional experience. A master’s degree in business administration or another relevant field is considered an additional benefit.

At least 10 years of experience in financial management roles, including prior success in nonprofit finance positions involving the management of multi-million-dollar budgets. Experience managing government funding streams and the associated compliance and reporting requirements, as well as managing or supporting an organization’s audit process.

Broad expertise in financial strategy, audits, compliance, budgeting, and management of finance staff. Strong project management skills and the ability to prioritize and delegate within a fast-paced environment. Able to provide appropriate support and coaching to an experienced team of professionals. Solutions-oriented and able to identify and implement processes, systems, and efficiencies that support the continuous improvement of a finance team or function. Excellent professional judgment and strong communication skills.

Able to build effective and trusting relationships internally with staff in and outside of the finance function, as well as with key external partners or vendors such as auditors, bankers, and other service providers.

DUTIES and RESPONSIBILITIES:

Among their core responsibilities, the CFO will:

  • Act as a thought partner to the Executive Director to ensure the long-term stability and growth of the Coalition; engage with the Board and/or Finance and Audit Committee as needed
  • Participate on the senior leadership team and provide financial analysis and business planning to support leaders in making organization- or department-level decisions
  • Manage the finance team and Director of Human Resources, providing professional development, performance evaluation, and ongoing support to ensure these team members’ success in their roles
  • Guide an effective annual budgeting process and manage ongoing budget monitoring, reporting, analysis, and forecasting
  • Lead the Coalition’s audit process, managing preparation and project management for the process, serving as the primary contact for the external audit team, and reviewing audited financial statements
  • Ensure financial compliance with GAAP, OMB, IRS, and other grantor requirements and oversee reporting on lobbying activities
  • Provide project management for Coalition-owned buildings and act as a primary liaison to external stakeholders (City officials, attorneys) related to financing for the facilities
  • Represent the Coalition to external stakeholders such as authorizers, donors, and boards
  • Maintain appropriate internal controls
  • Enhance the finance department’s use of technology to create efficiencies
  • Oversee and negotiate the Coalition’s relationships with the commercial and health insurance providers and bankers

REPORTS TO: Executive Director

SALARY: Commensurate with experience and education. Excellent benefits including medical, dental, time off, and retirement.

HOW TO APPLY: Click here to apply.

Persons of color and formerly homeless individuals are encouraged to apply.

EOE

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