Home Careers Careers Make a Rewarding Career Move The Coalition for the Homeless offers rewarding career opportunities for counselors, teachers, social workers, case managers and organizers. Coalition programs offer a variety of entry-level and professional positions for those who wish to join our dedicated and talented corps of human services workers and advocates. Please note that all employees of the Coalition for the Homeless must be vaccinated. Positions Available: JOB READINESS COORDINATOR, FIRST STEP PROGRAM SENIOR BOOKKEEPER ADVOCATE/CASE MANAGER, CRISIS INTERVENTION PROGRAM GCFP OUTREACH SPECIALIST GROUP LEADER, BOUND FOR SUCCESS, YOUTH SERVICES BILINGUAL CASE MANAGER, SSHP SHELTER SPECIALIST DIRECTOR OF DIVERSITY, EQUITY, INCLUSION, AND ACCESSIBILITY PART-TIME SHELTER SPECIALIST, ADVOCACY Job Readiness Coordinator, First Step Program POSITION SUMMARY: The First Step Program is a job-training program that supports unhoused and low-income adult women in meeting employment and educational goals through holistic and empowering programming. The Job Readiness Coordinator is responsible for all career development components of the First Step program including facilitating hard and soft skills workshops, internship placement, and job coach coordination. The Job Readiness Coordinator serves as the liaison with internship providers and works with corporations and volunteers to develop resources for the program in order to maintain and increase internship, education, and employment opportunities. The Job Readiness Coordinator also supports students’ and graduates’ long-term career goals by providing individualized career planning, job search and application assistance. This position reports directly to the First Step Program Director and works in a team environment, supporting all phases of students’ participation in the program. First Step staff are expected to perform all job duties consistent with the mission and goals of the Coalition for the Homeless and relevant funding agreements. QUALIFICATIONS: AA/AS in human services, business, education, or a related field or a GED/High School Diploma and at least four years of relevant work experience are required. BA/BS in social work, human services, business, education, or a related field preferred. Experience in job readiness and/or job placement desirable. Formal presentation skills and the ability to teach adult learners in a patient and supportive manner. Previous teaching experience is desirable. Excellent oral/written communication and relationship-building skills. Excellent organizational skills and the ability to meet deadlines and keep track of multiple projects. Strong teamwork, collaboration, and leadership skills. The ability to handle sensitive and confidential information with the highest degree of professionalism. Proficiency in office software (Word, Excel, Outlook, PowerPoint, Google Workspace products) required. Prior experience serving homeless and low-income women preferred. The ability to work in person is required. DUTIES and RESPONSIBILITIES: Student and Graduate Education Duties: Under the supervision of the First Step Program Director, assume overall responsibility for developing and facilitating professional development workshops including resumes, cover letters, interviewing, career planning, etc.;Consistently maintain a professional and supportive approach when interacting with First Step participants and graduates;Assist in the coordination and facilitation of orientation at the start of each new class;Participate and assist with planning of special events such as graduation ceremonies, benefit luncheon, and holiday party for the First Step program;Maintain copies of graduate resumes and provide graduate support around job search and application;Assist with gathering documentation of job placements and retention from program graduates; Partner Coordination Duties: Develop and maintain a good working relationship with volunteers, corporate partners, internship supervisors, among others;Manage the mentorship/job coach component of the program by matching students with job coaches and supporting both the student and job coach to encourage a meaningful connection;Conduct research and outreach to identify and cultivate partnerships with appropriate internship sites;Match students with internships and monitor student progress by regularly communicating with students and internship supervisors and conducting site visits;Work closely with the Program Director to plan resume review/mock interview events with corporate partners and accompany students to events off-site; Program Duties: Collaborate with the First Step team on the development, review, oversight, revision, and modification of the curriculum and program services;Participate in weekly staff meetings and communicate social service-related concerns to the First Step team;Obtain regular (no less than weekly) supervision with the First Step Program Director;Perform all other duties as may be assigned by Program Director or designee. REPORTS TO: Program Director SALARY: 55,000 – 60,000 Cover letter is required for application consideration Include the job title in subject line of e-mail Email: jobs@cfthomeless.org Attention: Job Readiness Coordinator, First Step Program No telephone inquiries pleasePersons of color and formerly homeless individuals are encouraged to applyEOE Back to top. Senior Bookkeeper POSITION SUMMARY: The Senior Bookkeeper is responsible for recording agency business transactions as well as assist in the processing employee payroll in the absence of Senior Accountant. In consultation with the CFO and the Senior Accountant, assists in the creation and maintenance of the Coalition’s financial records, the processing of invoices and other financial reports, data and journal entries, credit card expense reports, and a range of clerical functions. QUALIFICATIONS: BA/BS in accounting, finance, business administration or related discipline required. At least one to five years of related non-profit office management, finance, accounting, or contract management experience required. Experience with FundEZ or similar nonprofit accounting software and proficiency with a spreadsheet program, MS Excel required. Applicant must be detail-oriented, analytical, responsible and self-motivated, and able to multi-task. DUTIES and RESPONSIBILITIES: The Senior Bookkeeper Shall: Be responsible for all accounts-payable recording, including recording verification and posting of invoices, ensuring correct expense coding, voucher preparation, and timely check issuance and recording;Prepare allocation spreadsheet of all fringe benefit invoices according to payroll and FTE allocations;Record invoices for fringe benefits based on payroll allocations assigned to PAF’s into FEZ;Reconcile payroll and all government mandated bank statements;Manage the monthly Emburse/Certify credit card expense reporting;Take the lead in implementing the new Emburse/Certify invoice processing system;Perform various journal entries, account reconciliations, and provide General Ledger support, using the Coalition’s finance and accounting software;Serve as a backup in the preparation of payroll processing in the absence of Senior Accountant;Assist in the year-end preparation of schedules and analysis for annual auditDisburse, track, and record petty cash and MTA MetroCard/token transactions;Obtain regular (no less than weekly) supervision with the Chief Financial Officer or designee;As requested, participate in weekly staff and other meetings, such as in-service training and staff development and orientation activities;Assist in the design and implementation of program and service enhancements;Perform all other duties as may be assigned by the Chief Financial Officer or designee. REPORTS TO: Senior Accountant or other designee. SALARY: 60,000 – 65,000 Cover letter is required for application consideration Include the job title in subject line of e-mail Email: jobs@cfthomeless.org Attention: Senior BookkeeperNo telephone inquiries pleasePersons of color and formerly homeless individuals are encouraged to applyEOE Back to top. Advocate/Case Manager, Crisis Intervention Program POSITION SUMMARY: Advocates in the Crisis Intervention Program provide direct services to individuals and families experiencing homelessness, households at risk of losing their homes, or those who have questions about housing programs or entitlements. Advocates help clients calling our hotline or who walk into our offices to meet immediate needs including access to and maintenance of shelter; information about individual rights and advocacy to ensure they are upheld; receipt of public benefits and entitlements; to obtain health or mental health services; and provide guidance and assistance with the housing search and move-in process. Advocates work in a team environment within the Crisis Intervention Department and report directly to the Program Director, in addition to receiving regular supervision from the Senior Director of Crisis Services. Advocates perform job duties consistent with the mission and goals of the Coalition for the Homeless and relevant funding sources. QUALIFICATIONS: AA/AS in human services or health discipline required (or a GED/High School Diploma and at least four years of relevant work experience in the social service field). BA/BS in social work, human services or health discipline strongly preferred. Prior client advocacy, case management especially with underserved communities or households experiencing homelessness and those with disabilities are strongly desired. Strong communication skills required. Prior experience in client advocacy settings desirable. Spanish or second language fluency strongly preferred. DUTIES and RESPONSIBILITIES: The Advocate Shall: Provide direct services to clients who call our Crisis Intervention hotline, as well as clients who walk into the Crisis Intervention Program, including but not limited to: referrals for immediate needs, advocacy in order to access shelter, housing assistance, food and clothing, benefits, employment or educational training, health, mental health, and details regarding client’s rights;Develop and maintain working knowledge of relevant social services systems/agencies, including shelter intake, rules and guidelines, housing programs and procedures, as well as benefits and entitlements programs;Inform and support clients in the process of advocating for their shelter rights and benefits;Maintain accurate and proper record documentation using the ETO computer database and ensure that client files and case notes are up to date;Alert Program Director and/or Senior Director of Crisis Services regarding client emergencies and assist in efforts to promptly deliver appropriate services;Obtain regular guidance and direction from the Program Director, as well as regular supervision from the Senior Director of Crisis Services to review clinical issues and advocacy trends and concerns, among other matters;Participate in weekly and bi-weekly staff meetings, as well as training and staff development and orientation activities;Perform all other duties as may be assigned by the Program Director/Senior Director of Crisis Services. REPORTS TO: Crisis Intervention Program Director / Senior Director of Crisis Services SALARY: $50,000 Cover letter is required for application consideration Include the job title in subject line of e-mail Email: jobs@cfthomeless.org Attention: Advocate/Case Manager, Crisis Intervention Program No telephone inquiries pleasePersons of color and formerly homeless individuals are encouraged to applyEOE Back to top. GCFP Outreach Specialist POSITION SUMMARY: The GCFP Outreach Specialist provides direct crisis services to the population served by the Grand Central Food Program, which primarily includes individuals who are unsheltered and living on the streets of NYC. Many of the GCFP’s clients have been let down repeatedly by systems theoretically intended to provide assistance. The GCFP Outreach Specialist is responsible for meeting the GCFP’s clients where they are at and engaging and building trusting relationships that help to overcome negative past experiences and allow supportive services to be delivered. Services include, but are not limited to, providing appropriate assistance, referrals and advocacy for immediate needs, shelter and housing related issues, as well as providing assistance in obtaining and retaining public benefits and entitlements and support with access to health, mental health, and substance use services. The position works collaboratively across departments within and outside the organization to achieve these goals. The GCFP Outreach Specialist performs job duties consistent with the mission and goals of the Coalition for the Homeless. QUALIFICATIONS: BA/BS in social work, human services or health discipline is strongly preferred. Prior case/care management experience, especially in a supportive housing program, working with individuals who are homeless or formerly homeless, persons living with mental illness, struggling with substance use, and/or living with HIV/AIDS strongly desired. Self-starters, able to prioritize multiple tasks and work independently are also strongly preferred. Fluency in Spanish is strongly preferred. DUTIES and RESPONSIBILITIES: The GCFP Outreach Specialist Shall: Provide outreach services to unsheltered individuals served by the Grand Central Food vans at least three times per week;Act as liaison between the Grand Central Food Program and the GCFP’s clients by establishing trust and rapport that supports clients in connecting with services offered by the Coalition for the Homeless and other service providers;Establish effective and collaborative relationships and communication with Coalition colleagues and the GCFP’s volunteers that allows information that may be beneficial to clients to be shared openly and routinely;Work to develop networks with outside service providers that could serve to enhance the resources available to meet client needs;Provide information, direct support and advocacy for clients’ shelter rights and benefits;Escort unsheltered homeless clients to relevant outside appointments when necessary in order to advocate for clients and to ensure that appropriate services and benefits are received;Engage in community outreach efforts to identify housing opportunities;Maintain a caseload of clients and work collaboratively with those clients on long-term goals;Prepare and submit HRA 2010e supportive housing and/or other relevant housing applications for ongoing clients on a monthly basis;Drive GCFP vehicles and provide support to nightly volunteers while conducting outreach/serving meals;Alert the Director of Emergency Relief Services regarding client emergencies and other immediate needs and assist in efforts to promptly deliver proper services;Perform all other duties as may be assigned by the Director of Emergency Relief Services or designee. REPORTS TO: Director of Emergency Relief Services SALARY: $50,000 – $51,000 Cover letter is required for application consideration Include the job title in subject line of e-mail Email: jobs@cfthomeless.org Attention: GCFP Outreach Specialist No telephone inquiries pleasePersons of color and formerly homeless individuals are encouraged to applyEOE Back to top. Group Leader, Bound for Success, Youth Services POSITION SUMMARY: The Group Leader of Bound for Success is responsible for the daily implementation of the after school/summer curriculum consistent with the policies of Coalition for the Homeless. The Group Leader helps to plan and carry out lessons incorporating homework assistance, tutoring, educational building activities, as well as creative and recreational activities. QUALIFICATIONS: A minimum of two years of college plus prior experience in working with school age children in educational and recreational settings is strongly preferred. Must be a team player, flexible, outgoing, focused and enjoy working with children. Bilingual (Spanish/English) candidate is a plus. DUTIES and RESPONSIBILITIES: The Group Leader shall: Implement a cohesive and comprehensive after-school/summer curriculum and program for children living in homeless shelters;Help construct daily lesson plans for class, which reflects the Program’s focus for the week and creates a structured program for a group of school age children, 5 to 13 years old, with an emphasis on meeting the individual needs of each child.Implement procedures to ensure the safety of program participants and the daily reporting of participant attendance, accidents, and incidents;Maintains a good working relationship with parents and workers at the shelter. After notifying the Program Director, advises parents/guardians of any unusual behavior demonstrated by child or health problems observed.Communicates regularly with parents regarding child’s overall progress, accomplishments and positive interactions with others.Accompany group to various scheduled activities, bearing the responsibility for the safety and security of each child.Collaborate with other staff members in planning special events, trips and other activities for the children.Obtain regular supervision with the Director of Bound for Success to review program operations, clinical issues/concerns, staffing, and supply management, among other matters;Participate in regular staff and other meetings, such as in-service training and staff development and orientation activities;Assist in the design and implementation of program and service enhancements;Perform all other duties as may be assigned by Director of Bound for Success or designee. REPORTS TO: Director of Bound for Success, Youth Services SALARY: $20.00 per hour Cover letter is required for application consideration Include the job title in subject line of e-mail Email: jobs@cfthomeless.org Attention: Group Leader, Bound for Success, Youth ServicesNo telephone inquiries pleasePersons of color and formerly homeless individuals are encouraged to applyEOE Back to top. Bilingual Case Manager, SSHP POSITION SUMMARY: The Bilingual Case Manager provides direct client services including, but not limited to, case management, advocacy and assistance in obtaining and retaining public benefits and entitlements, education and support in achieving and maintaining independent living, and access to health, mental health, and substance use services. The Bilingual Case Manager performs job duties consistent with the mission and goals of the Coalition for the Homeless and the terms of the SSHP agreement with the HIV/AIDS Services Administration. QUALIFICATIONS: BA/BS in social work, human services or health discipline is strongly preferred; MSW or MA/MS in a human services or health discipline preferred. Prior case/care management experience, especially in a supportive housing program, working with individuals who are homeless or formerly homeless, persons living with mental illness, struggling with substance use, and/or living with HIV/AIDS strongly desired. DUTIES and RESPONSIBILITIES: The Bilingual Case Manager shall: Provide direct client services to an identified list of individuals and families. These services shall include, but are not limited to, case/care management and coordination, regular (not less than weekly) contact with assigned clients, and home or facility visits with clients;Provide assigned case management clients the necessary assistance to obtain and retain all appropriate public benefits and entitlements, and provide escort and advocacy services, as necessary, to ensure same;Develop and maintain working knowledge of and regular contact with health care and social services systems/agencies to ensure client access to, referral and placement in all services, such as HIV/health care, mental health, and substance use treatment;Maintain accurate and proper record documentation, such as up-to-date case management notes, service plans, quarterly and other summaries;Assist the Program Director in locating appropriate apartments and housing for the SSHP;Alert Program Director/Assistant Director regarding client emergencies and other immediate needs and assist in efforts to promptly deliver proper services;In the absence of the Program Director/Assistant Director, serve as a contact with landlords and companies that own or manage the apartment units leased under the SSHP;Support clients in the maintenance of apartments, household budgeting, interpersonal relationships, self-care needs, and moving into/out of apartments;Work in close cooperation with the Residence Manager and Maintenance staff to ensure maintenance of client apartments and payment of utilities, among other matters;Conduct intake assessments and advise the Program Director/Assistant Director on client enrollment and discharge decisions affecting assigned cases;Obtain regular (no less than weekly) supervision with the Program Director/Assistant Director to review client issues/concerns and service needs, among other matters;Participate in weekly staff and other meetings, such as in-service training and staff development and orientation activities;Provide the Program Director/Assistant Director with input and client information for the weekly, monthly, quarterly and other reporting to HASA, among other agencies;Assist in the design and implementation of program and service enhancements;Perform all other duties as may be assigned by the Program Director or designee. REPORTS TO: SSHP Program Director or designee. SALARY: $50,000 – $51,000 Cover letter is required for application consideration Include the job title in subject line of e-mail Email: jobs@cfthomeless.org Attention: Bilingual Case Manager, SSHPNo telephone inquiries pleasePersons of color and formerly homeless individuals are encouraged to applyEOE Back to top. Shelter Specialist POSITION SUMMARY: The Shelter Specialist’s primary duty is to conduct shelter monitoring activities consistent with the Coalition’s duties and obligations as the independent monitor of New York City’s municipal shelters. The Shelter Specialist will regularly visit shelters throughout the city as part of formally scheduled daytime joint inspections with the Department of Homeless Services as well as unscheduled inspections, which may occur during nighttime and weekend hours, in order to document violations and other problems. The Shelter Specialist will engage with shelter residents for the purpose of providing referrals to Coalition programs and, as appropriate, communicate directly with shelter staff to immediately resolve residents’ problems. In collaboration with Advocacy staff, including other members of the shelter monitoring team, the Shelter Specialist will establish priorities and goals for shelter monitoring as well as engagement with shelter residents through outreach and advocacy. The Shelter Specialist will also help organize, support, and mobilize shelter residents and formerly-homeless New Yorkers for Coalition advocacy campaigns and events. The Shelter Specialist will adopt a professional tone consistent with the mission and goals of the Coalition for the Homeless in providing these services. QUALIFICATIONS: AA/AS in human services or health discipline required (or a GED/high school diploma and at least four years of relevant work experience in homeless services or grassroots organizing). BA/BS in social work, human services, or health discipline strongly preferred. Prior direct client services and case management experience, especially with homeless and/or low-income people, strongly preferred. Strong written and oral communication skills, availability to work nights and weekends, and a desire to work as part of a team required. Spanish language proficiency and lived experience in the NYC shelter system highly desirable. DUTIES and RESPONSIBILITIES: The Shelter Specialist shall: Conduct monitoring of New York City shelters to assess and document: problem conditions; compliance or lack thereof with the legal right to shelter, other court orders, and State and City regulations and agency procedures; and the needs of residents;Advocate for individual needs of shelter residents as necessary and possible during field visits, provide information and referral, and document individual and systemic problems for follow-up with the Department of Homeless Services (DHS) as directed;Communicate with DHS regarding compliance with shelter standards and accurately track communication with DHS in Coalition databases and calendars to ensure the agency responds and, when appropriate, corrects issues identified by Coalition staff;Ensure all monitoring visits are accurately and timely entered into Coalition calendars and visit reports are accurately and timely entered into Coalition databases;Timely respond to shelter residents’ calls and emails, and log communication with residents into Coalition database on a daily basis;Organize and develop Client Advisory Boards (CABs) in shelters citywide, develop the Client Advisory Group (CAG) as both the consortium of CABs and a key tool for organizing homeless and formerly-homeless individuals and families, and attend weekly CAG meetings;Work with Advocacy staff and outside counsel to provide litigation support by identifying and liaising with potential plaintiffs for affirmative cases to defend and expand the rights of homeless individuals and families;In consultation with other shelter monitoring staff, develop the schedule of regular joint inspections with DHS and confirm DHS’s availability, identify the need for and schedule unannounced inspections, and update shared department calendars to reflect schedule changes;Recruit, train, and mobilize volunteers to assist with shelter inspections;Together with the Advocacy staff, help develop and implement the Coalition’s organizing campaigns and public education work, assist in the coordination of campaign and event organizing, facilitate consultation with shelter residents in the development of policy and campaign activities, and increase the participation by homeless and formerly-homeless individuals and families in the Coalition’s organizing activities;Conduct outreach to shelter residents who have received sanction notices to terminate their shelter placements and connect them with Coalition staff and outside counsel for representation at fair hearings;Organize shelter residents and formerly-homeless individuals and families for the purpose of City and State-level advocacy on a range of public policy issues that impact homeless and low-income individuals;Liaise with other departments and programs of the Coalition to provide resource materials and increase awareness about the work of the Advocacy Department and to include other staff in Advocacy campaigns and events. Provide assistance and support to the Program staff, including coordination of visits with Crisis Intervention Program clients, as directed;Obtain regular supervision with the Shelter Rights Monitoring Team Supervisor or designee to review department operations, policy, and other issues/concerns;Participate in weekly staff and other meetings as directed, such as in-service training and staff development and orientation activities;Assist in the training and orientation of fellow members of the department, including but not limited to accompanying department staff and volunteers on field visits and ensuring they understand the rights of shelter residents; andPerform all other duties as may be assigned by the Shelter Rights Monitoring Team Supervisor, Director of Government Relations and Legal Affairs, the Executive Director, or designee. REPORTS TO: Shelter Rights Monitoring Team Supervisor or designee SALARY: $50,000 – $60,000 Cover letter is required for application consideration Include the job title in subject line of e-mail Email: jobs@cfthomeless.org Attention: Shelter Specialist, AdvocacyNo telephone inquiries pleasePersons of color and formerly homeless individuals are encouraged to applyEOE Back to top. Director of Diversity, Equity, Inclusion, and Accessibility POSITION SUMMARY: The Director of Diversity, Equity, Inclusion, and Accessibility (DEIA)Director will work to increase diversity, equity, inclusion, and accessibility in the organization by collaborating with leadership to implement the Coalition’s DEIA Strategic Plan, with a focus on attracting, hiring, and retaining diverse staff and fostering a vibrant and supportive workplace environment for all employees, volunteers, and clients. The DEIA Director’s primary responsibilities include working with the Director of Human Resources to ensure organizational policies are consistent with the Statement of Diversity, Equity, and Inclusion; overseeing implementation of the action steps in the DEIA strategic plan; continually developing new DEIA initiatives within the organization; and helping to ensure that recruitment and hiring procedures increase the diversity of the staff to better reflect the diversity of the organization’s clients. The DEIA Director will have a genuine passion for social justice; exceptional interpersonal skills; and expertise in cultural development and transformation, change management, and leadership to achieve the organization’s DEIA objectives. The ideal leader for this role will have a growth mindset and be committed to lifelong learning for themselves and others. The DEIA Director will have a capacity to develop strong relationships with all staff based on trust, respect, effective communication, and shared goals, and will be a skilled mediator and communicator, including writing and active listening, who can help people with divergent views come together in shared understanding. This DEIA Director will have experience in HR and should have knowledge of relevant federal, state, and local laws and regulations, and/or the ability to independently research and understand them. The DEIA Director will adopt a professional tone consistent with the mission and goals of the Coalition for the Homeless. QUALIFICATIONS: BA/BS required with a strong preference for coursework in diversity, equity, inclusion, or accessibility work. At least three years of relevant DEIA, recruitment, and/or human resources experience, with at least one year of experience supervising staff required. Experience creating and executing DEIA work in organizations required; this includes relevant paid and unpaid/volunteer/community work. Consistent ongoing learning in the field of DEIA work, both taking and delivering DEIA trainings. Must be able to effectively communicate with all levels of staff and internal and external stakeholders about policies, challenges, programmatic concerns and needs. Excellent communication skills, including writing, editing, computer, and analytical skills, as well as a desire to work as part of a team, are required. Lived experience – including first-hand knowledge and understanding of the sweeping impact of societal failures to properly value diversity, equity, inclusion, and accessibility – is highly desired. Lived experience with homelessness, disability, and Spanish language skills are also desirable. DUTIES and RESPONSIBILITIES: The Director of Diversity, Equity, Inclusion, and Accessibility shall: Take the lead role in implementing the action steps in the DEIA Strategic Plan, which was drafted with assistance from a consultant and included significant staff input;Ensure that the DEIA Strategic Plan remains dynamic by continually developing new initiatives and policies to foster a culture of respect for the dignity and value of all staff, volunteers, and clients of the organization;Work with the Director of HR and hiring managers to ensure that recruitment and hiring practices increase diversity in the organization, especially in management and leadership opportunities throughout the agency;Help review resumes and application materials of those applying for positions in the organization, and participate in interviews as requested;Recommend practices and policies that foster the retention and career progress of diverse staff;Review and recommend any necessary changes to language on our website, social media postings, job postings, and internal documents to ensure use of respectful and inclusive language;Develop metrics to help objectively measure organizational success in pursuing DEIA goals;Help develop mechanisms that allow the concerns and opinions of all staff in the organization, especially those in underrepresented demographics or groups, to be heard and considered by leadership;Work with the HR Director and other staff to organize a calendar of staff trainings to foster better understanding of DEIA issues, increase employees’ knowledge and skills, and boost morale;Help to coordinate and facilitate information to staff that highlights positive efforts and accomplishments of staff members, improves communication across departments, and inclusively acknowledges staff at all levels of the agency;Represent the organization at career events,In collaboration with senior leadership staff, ensure organizational compliance with all government regulations on inclusion and accessibility, including those regarding employee relations, provision of services to clients, and the physical structure of organizational offices and other property;Perform all other duties as may be assigned by the Director of Human Resources or designee. REPORTS TO: Director of Human Resources or designee. SALARY: $80,000 – $85,000 Include the job title in subject line of e-mail Email: jobs@cfthomeless.org Attention: Director of Diversity, Equity, Inclusion, and Accessibility (DEIA)No telephone inquiries pleasePersons of color and formerly homeless individuals are encouraged to applyEOE Back to top. Part-Time Shelter Specialist, Advocacy POSITION SUMMARY: The Part-Time Shelter Specialist’s primary duty is to conduct shelter monitoring activities consistent with the Coalition’s duties and obligations as the independent monitor of New York City’s municipal shelters. The Part-Time Shelter Specialist will regularly visit shelters throughout the city as part of formally scheduled daytime joint inspections with the Department of Homeless Services as well as unscheduled inspections, which may occur during nighttime and weekend hours, in order to document violations and other problems. The Part-Time Shelter Specialist will engage with shelter residents for the purpose of providing referrals to Coalition programs and, as appropriate, communicate directly with shelter staff to immediately resolve residents’ problems. In collaboration with Advocacy staff, including other members of the shelter monitoring team, the Part-Time Shelter Specialist will establish priorities and goals for shelter monitoring as well as engagement with shelter residents through outreach and advocacy. The Part-Time Shelter Specialist will also help organize, support, and mobilize shelter residents and formerly-homeless New Yorkers for Coalition advocacy campaigns and events. The Part-Time Shelter Specialist will adopt a professional tone consistent with the mission and goals of the Coalition for the Homeless in providing these services. QUALIFICATIONS: AA/AS in human services or health discipline required (or a GED/high school diploma and at least four years of relevant work experience in homeless services or grassroots organizing). BA/BS in social work, human services, or health discipline strongly preferred. Prior direct client services and case management experience, especially with homeless and/or low-income people, strongly preferred. Strong written and oral communication skills, availability to work nights and weekends, and a desire to work as part of a team required. Availability to work a minimum of 22.5 hours per week required. Spanish language proficiency and lived experience in the NYC shelter system highly desirable. DUTIES and RESPONSIBILITIES: The Part-Time Shelter Specialist shall: Conduct monitoring of New York City shelters to assess and document: problem conditions; compliance or lack thereof with the legal right to shelter, other court orders, and State and City regulations and agency procedures; and the needs of residents; Advocate for individual needs of shelter residents as necessary and possible during field visits, provide information and referral, and document individual and systemic problems for follow-up with the Department of Homeless Services (DHS) as directed; Communicate with DHS regarding compliance with shelter standards and accurately track communication with DHS in Coalition databases and calendars to ensure the agency responds and, when appropriate, corrects issues identified by Coalition staff; Ensure all monitoring visits are accurately and timely entered into Coalition calendars and visit reports are accurately and timely entered into Coalition databases; Timely respond to shelter residents’ calls and emails, and log communication with residents into Coalition database on a daily basis; Organize and develop Client Advisory Boards (CABs) in shelters citywide, develop the Client Advisory Group (CAG) as both the consortium of CABs and a key tool for organizing homeless and formerly-homeless individuals and families, and attend weekly CAG meetings; Work with Advocacy staff and outside counsel to provide litigation support by identifying and liaising with potential plaintiffs for affirmative cases to defend and expand the rights of homeless individuals and families; In consultation with other shelter monitoring staff, develop the schedule of regular joint inspections with DHS and confirm DHS’s availability, identify the need for and schedule unannounced inspections, and update shared department calendars to reflect schedule changes; Recruit, train, and mobilize volunteers to assist with shelter inspections; Together with the Advocacy staff, help develop and implement the Coalition’s organizing campaigns and public education work, assist in the coordination of campaign and event organizing, facilitate consultation with shelter residents in the development of policy and campaign activities, and increase the participation by homeless and formerly-homeless individuals and families in the Coalition’s organizing activities; Conduct outreach to shelter residents who have received sanction notices to terminate their shelter placements and connect them with Coalition staff and outside counsel for representation at fair hearings; Organize shelter residents and formerly-homeless individuals and families for the purpose of City and State-level advocacy on a range of public policy issues that impact homeless and low-income individuals; Liaise with other departments and programs of the Coalition to provide resource materials and increase awareness about the work of the Advocacy Department and to include other staff in Advocacy campaigns and events. Provide assistance and support to the Program staff, including coordination of visits with Crisis Intervention Program clients, as directed; Obtain regular supervision with the Shelter Rights Monitoring Team Supervisor or designee to review department operations, policy, and other issues/concerns; Participate in weekly staff and other meetings as directed, such as in-service training and staff development and orientation activities; Assist in the training and orientation of fellow members of the department, including but not limited to accompanying department staff and volunteers on field visits and ensuring they understand the rights of shelter residents; and Perform all other duties as may be assigned by the Shelter Rights Monitoring Team Supervisor, Director of Government Relations and Legal Affairs, the Executive Director, or designee. REPORTS TO: Shelter Rights Monitoring Team Supervisor or designee SALARY: $25 per hour TO APPLY: Submit cover letter and current resume Include the job title in subject line of e-mail Email: jobs@cfthomeless.org Attention: Part-Time Shelter SpecialistNo telephone inquiries pleasePersons of color and formerly homeless individuals are encouraged to applyEOE Back to top.
