Careers

Department: Programs
Reports to: Data Director

About the Role: The Coalition for the Homeless serves in a unique role as the designated independent monitor of the homeless shelter system and a party to the many legal cases establishing the rights and protections of homeless New Yorkers. In that capacity, the Coalition receives a tremendous volume of data from the City of New York on a daily basis that must be stored, organized, analyzed, and distributed to appropriate Coalition staff and partners.  

The Data Assistant is integral to that effort and responsible for continuously updating and maintaining the tracking systems used to store and organize data from the City of New York. The Data Assistant will ensure that information about the operation of the shelter system and the City’s policies affecting homeless families and individuals is accurate, timely, and readily accessible to relevant stakeholders.   

Responsibilities Include:

• Provide essential, daily updates about capacity changes in the shelter system to Coalition leadership, the Data Director, and Advocacy staff.
• Ensure timely and consistent updates of the Coalition’s systems to track statistics from the City Department of Social Services.
• Responds to inquiries from Coalition staff and partners requesting additional information and clarification.
• Communicate and strategize with Data Director about ongoing efforts to update and improve the Coalition’s systems for storing, distributing, and analyzing data.
• Obtain regular supervision with Data Director to review data operations and systems.
• Participate in monthly meetings between the Data and Advocacy departments to coordinate efforts and refine internal reporting processes.
• Perform all other duties assigned by Data Director or designee.  

Qualifications:

• High school diploma or GED required; relevant college coursework and/or work experience preferred.  
• Capable with Microsoft Excel.
• Comfortable working with and communicating about data.
• Highly organized and able to work independently.
• Extremely detail-oriented – attentive to minute changes; and
• Curious, motivated, and eager to learn. 

Salary: $22/hour, 20 hours per week

To Apply: Please submit a resume and cover letter to jobs@cfthomeless.org

People of color and formerly homeless individuals are encouraged to apply.

The Coalition for the Homeless is an Equal Opportunity Employer.

Department: Advocacy
Reports to: Crisis Intervention Program Director

About the Role: Advocates in the Crisis Intervention Program provide direct services to individuals and families experiencing homelessness, households at risk of losing their homes, or those who have questions about housing programs or entitlements. Advocates help clients calling our hotline or who walk into our offices to meet immediate needs including access to and maintenance of shelter; information about individual rights and advocacy to ensure they are upheld; receipt of public benefits and entitlements; to obtain health or mental health services; and provide guidance and assistance with the housing search and move-in process.

Advocates work in a team environment within the Crisis Intervention Department and report directly to the Program Director, in addition to receiving regular supervision from the Senior Director of Crisis Services. Advocates perform job duties consistent with the mission and goals of the Coalition for the Homeless and relevant funding sources.

Responsibilities Include:

• Provide direct services to clients who call our Crisis Intervention hotline, as well as clients who walk into the Crisis Intervention Program, including but not limited to: referrals for immediate needs, advocacy in order to access shelter, housing assistance, food and clothing, benefits, employment or educational training, health, mental health, and details regarding client’s rights.
• Develop and maintain working knowledge of relevant social services systems/agencies, including shelter intake, rules and guidelines, housing programs and procedures, as well as benefits and entitlements programs.
• Inform and support clients in the process of advocating for their shelter rights and benefits.
• Maintain accurate and proper record documentation using the ETO computer database and ensure that client files and case notes are up to date.
• Alert Program Director and/or Senior Director of Crisis Services regarding client emergencies and assist in efforts to promptly deliver appropriate services.
• Obtain regular guidance and direction from the Program Director, as well as regular supervision from the Senior Director of Crisis Services to review clinical issues and advocacy trends and concerns, among other matters.
• Participate in weekly and bi-weekly staff meetings, as well as training and staff development and orientation activities.
• Perform all other duties as may be assigned by the Program Director/Senior Director of Crisis Services.

Qualifications:

• AA/AS in human services or health discipline required (or a GED/High School Diploma
• At least four years of relevant work experience in the social service field).
• BA/BS in social work, human services or health discipline strongly preferred.
• Prior client advocacy, case management especially with underserved communities or households experiencing homelessness and those with disabilities are strongly desired.
• Strong communication skills required.
• Prior experience in client advocacy settings desirable.
• Spanish or second language fluency strongly preferred.

Salary: $50,000.00

To Apply: Please submit a resume and cover letter to jobs@cfthomeless.org

People of color and formerly homeless individuals are encouraged to apply.

The Coalition for the Homeless is an Equal Opportunity Employer.

Department: Human Resources
Report to: Director of People, Culture, and Inclusion

About the Role: The People and Culture Coordinator is a key member of People & Culture team and supports a number of people and culture functions. The People and Culture Coordinator will report to the Director of People, Culture, and Inclusion and work in collaboration with employees throughout the organization to ensure employees are supported and the day-to-day functions are completed. This is a hybrid position with the expectation that employees will work four days per week in the office.

Responsibilities Include:

• Demonstrate sensitivity to the needs of employees delivering critical front-line services to extremely vulnerable populations and approach work with the empathy and patience needed to maintain a positive culture.
• Uphold a high level of customer service, work well in fast-paced environments, and be able to prioritize workloads in response to dynamic contexts.
• Possess strong communication and computer skills, ideally with experience implementing and/or administering effective HRIS.
• Help review resumes and application materials of those applying for positions in the organization, and participate in interviews as requested.
• Help to coordinate and facilitate information to staff that highlights positive efforts and accomplishments of staff members, improves communication across departments, and inclusively acknowledges staff at all levels of the agency.
• Partner with managers to refine and manage all employee recruitment and retention activities and processes, including the creation of job descriptions; candidate recruitment, screening, and offer negotiations; conducting new hire orientations; developing ongoing training activities; and overseeing the implementation of effective performance evaluations.
• Oversee and refine the day-to-day administrative functions, implementing appropriate HR systems. leverage technology to support efficient and effective management of HR information and data.
• Conduct benefits orientation and training for employees and oversee the administration of all health and fringe benefits.
• Ensure up-to-date and complete HR files through periodic internal quality management reviews.
• Review, track, and document compliance with mandatory and non-mandatory training.
• Conduct or acquire background checks and employee eligibility verifications.
• Implement new hire orientation and employee recognition programs.
• Perform routine tasks required to administer and execute human resource programs including but not limited to compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and training and development.
• Handle employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the Director of People, Culture, and Inclusion.
• Maintain compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance.
• Maintain knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
• Perform all other duties as may be assigned by the Director of People, Culture & Inclusion or designee.

Qualifications:

• Bachelor’s degree or equivalent professional experience.
• At least three years to five years of experience in human resources within a non-profit setting.
• Previous experience in a social services organization is considered highly beneficial.
• Demonstrated success in working as part of a people & culture team recruiting, maintaining employee records, and managing the employee life cycle.
• Ability to multi-task, manage data, stay organized, and attention to detail.

Salary: $60,000 – $70,000

To Apply: Please submit a resume and cover letter to jobs@cfthomeless.org

People of color and formerly homeless individuals are encouraged to apply.

The Coalition for the Homeless is an Equal Opportunity Employer.

About the Role: The Group Leader of Bound for Success is responsible for the daily implementation of the after school/summer curriculum consistent with the policies of Coalition for the Homeless. The Group Leader helps to plan and carry out lessons incorporating homework assistance, tutoring, educational building activities, as well as creative and recreational activities.

Responsibilities include:

Salary: $20 per hour

To Apply: Please submit a resume and cover letter to jobs@cfthomeless.org

People of color and formerly homeless individuals are encouraged to apply.

The Coalition for the Homeless is an Equal Opportunity Employer.

About the Role:  First Step is a job-training program that supports homeless and low-income adult women in meeting employment and educational goals through holistic and empowering programming.

The Social Services Supervisor is responsible for managing the social services component of the First Step Program. The Social Services Supervisor provides guidance and supervision to the case management team, oversees the intake and acceptance process for the program, develops and facilitates soft skills workshops, provides case management to current students and graduates, and ensures timely and accurate client record documentation. The Social Services Supervisor ensures that program services are consistent with the mission and goals of the Coalition for the Homeless and the terms of the relevant funding agreements for the First Step Program.

Qualifications: 

• LMSW strongly preferred.
• At least two years of case/care management and client assessment experience required; prior supervisory experience preferred. Familiarity, knowledge, and support of women’s issues and rights preferred.
• Prior experience working with individuals who are homeless, at-risk of homelessness, or who have mental health or medical disabilities is strongly preferred.
• Experience with public entitlements, housing and other issues and systems impacting individuals and families living in poverty is strongly preferred.
• Proficiency in Microsoft Office and Google Workspace is strongly preferred. Spanish proficiency is a plus.
• The ability and desire to work as part of a team that prioritizes collaboration and communication is required.
• Ability to work in-person at the Coalition for the Homeless’ office is required.

Responsibilities Include:

• Provide direct supervision, support and leadership to the Social Services Case Manager, Program Assistant, as well as task and/or clinical supervision to the Social Work intern(s), including overseeing case management, care coordination and advocacy services for all students and graduates.
• In close coordination with the Program Director, provide program staff with guidance, direction, and oversight from a client-centered perspective.
• Provide case management and professional feedback to a caseload of clients each session on a weekly basis as well as to program graduates.
• Conduct and oversee recruitment process, including reviewing applications, conducting and reviewing psychosocial intake assessments, and determining client enrollment decisions in collaboration with other program staff.
• Schedule and facilitate weekly information sessions for potential students to learn more about the program.
• Develop and maintain working knowledge of and regular contact with outside social services agencies such as HRA/DHS/Dept of Labor, and other nonprofit health and training partners to ensure clients are connected to appropriate entitlements and additional resources.
• Develop and/or update the content of soft skills workshops on topics such as self-care, self-esteem building, communication, problem solving for the Program Director’s review and approval.
• Provide lead facilitation of social service related workshops.
• Assist in developing, maintaining and evaluating First Step program curriculum.
• Ensure timely, accurate and proper record documentation in client database (ETO).
• Maintain and regularly review client files to ensure documentation such as intake assessments, progress notes, and service plans meets funding requirements.
• Assist the Program Director in conducting internal quality management audits and reviews, and in designing and implementing program improvements or enhancements.
• Participate and assist with planning of special events such as graduation ceremonies and the First Step Women Mean Business Luncheon.
• Collaborate with the Program Director on issues such as staff morale and productivity.
• Obtain regular supervision with the Program Director to review best approaches to provide support to individual clients, program operations, issues/concerns, staffing, and resource management, among other matters.
• Perform all other duties as may be assigned by the Program Director or designee.

Salary: $60,000 – $65,000

To Apply: Please submit a resume and cover letter to jobs@cfthomeless.org.

People of color and formerly homeless individuals are encouraged to apply.

The Coalition for the Homeless is an Equal Opportunity Employer.