Careers

Make a Rewarding Career Move

The Coalition for the Homeless offers rewarding career opportunities for counselors, teachers, social workers, case managers and organizers. Coalition programs offer a variety of entry-level and professional positions for those who wish to join our dedicated and talented corps of human services workers and advocates.

Please note that all employees of the Coalition for the Homeless must be vaccinated.

Positions Available:

CASE MANAGER

MANAGER OF OFFICE AND RESIDENTIAL BUILDING OPERATIONS

PROGRAM DIRECTOR, CRISIS INTERVENTION PROGRAM

GROUP LEADER, BOUND FOR SUCCESS, YOUTH SERVICES

PORTER

ADVOCATE/CASE MANAGER, CRISIS INTERVENTION PROGRAM

CONTRACTS MANAGER

PART-TIME SHELTER SPECIALIST, ADVOCACY

SUPERVISOR, SHELTER RIGHTS MONITORING TEAM

Case Manager

POSITION SUMMARY: The Coalition Houses Case Manager provides direct services to the clients/residents of Coalition Houses including, but not limited to, case management, advocacy and assistance in obtaining and retaining public benefits and entitlements, education/job skills, seeking employment, individual counseling, conflict mediation, support in achieving and maintaining independent living, access to health care, mental health, and substance use/dependence services. The Case Manager assists in ensuring effective service delivery and reports directly to the Residential Housing Program Director. S/he will be expected to function outside of the office in the population of Coalition Houses tenants in meeting their needs when required. The Case Manager will perform job duties consistent with the mission and goals of the Coalition for the Homeless and the terms of the contractual agreement with the DHS and other relevant agencies.

QUALIFICATIONS: BA/BS in a human services or health discipline preferred. Prior case/care management experience, especially in a supportive housing program, and experience working directly with homeless persons, individuals with mental illness, and/or individuals with histories of substance use is strongly desired. The individual should be resourceful and a creative problem-solver. S/he should possess a strong interest in providing support and collaboration towards client-centered goals. S/he must have the ability to function effectively independently and in the context of a team setting.

* Work location is Upper West Side in Manhattan in 10024 zip code.

DUTIES and RESPONSIBILITIES:

The Case Manager shall:

1. Assist clients in remaining housed by: helping clients obtain or maintain a permanent source of income to pay rent (i.e., Section 8, other benefits/subsidy, employment, etc.); guiding clients in transition from homelessness to housing; and informing client/tenant as to the responsibilities as a member of the community in Coalition Houses;

2. Assist clients in setting and achieving personal goals (including employment, education, treatment, contact with family, financial stability, socialization, etc.);

3. Provide clients with the necessary assistance to obtain and retain all appropriate public benefits and entitlements, and provide escort and advocacy services, as necessary, to ensure same;

4. Develop and maintain working knowledge of and regular contact with health care, social services, and legal systems and agencies to ensure clients access to, referral and placement in all such services, such as mental health, substance use/dependence treatment;

5. Alert Residential Housing Program Director (or the Deputy Executive Director for Programs in the former’s absence) regarding client emergencies and other immediate needs and assist in efforts to promptly deliver proper services;

6. Support clients in the maintenance of apartments, household budgeting, interpersonal/familial relationships and self-care needs;

7. Work in close cooperation with the Maintenance staff, and Manager of Operations to ensure appropriate upkeep of apartments and payment of rent, among other matters;

8. Assist the Residential Housing Program Director in the design, plan and facilitation of no less than one tenant related special event or outing per calendar quarter, as well as assist in the design and implementation of other program and service enhancements;

9. Develop and maintain working knowledge of, linkages to, and contacts with health care and social services systems/agencies and organizations to ensure complete and holistic services for the Coalition’s clients;

10. Maintain accurate and proper record documentation with respect to all client files and assist the Residential Housing Program Director with contract requirements, including but not limited to incident reports, maintenance of relevant logs, program reports and/or service summaries;

11. Obtain regular (no less than weekly) supervision with the Residential Housing Program Director to review client issues/concerns, and service needs, among other matters;

12. Perform all other duties as may be assigned by the Residential Housing Program Director, Deputy Executive Director for Programs or designee.

REPORTS TO: Residential Housing Program Director

SALARY: $50,000

Include the job title in subject line of e-mail 
Email: jobs@cfthomeless.org  Attention: Manager of Office and Residential
No telephone inquiries please
Persons of color and formerly homeless individuals are encouraged to apply
EOE

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Manager of Office and Residential Building Operations

POSITION SUMMARY: The Manager of Office and Residential Building Operations is in charge of the day-to-day management of the Coalition’s buildings, including residential program facilities and the Coalition’s headquarters at 129 Fulton Street. The Manager of Office and Residential Building Operations ensures that all Coalition- and affiliate-owned apartment units are in good repair and well-maintained and that the buildings receive necessary supplies and furnishings. He or she serves as Fire Safety Director/Emergency Action Plan Director (FSD/EAP) and ensures compliance with fire codes. The Manager of Office and Residential Building Operations performs all job duties consistent with the mission and goals of the Coalition for the Homeless.

QUALIFICATIONS: An Associate’s degree in a relevant business or human services discipline is required; a Bachelor’s degree is preferred. Five years of non-profit or government human services-related office administration and/or experience in property management are required (two years of which may be substituted for the Associate’s degree requirement). Experience with property management software strongly preferred. Experience with supportive housing programs and services for the homeless are strongly desired. FLSD Certificate of Fitness strongly preferred. Proficiency in Spanish is preferred.

DUTIES and RESPONSIBILITIES:

Coalition for the Homeless – 129 Fulton Street Location:

1. Perform clerical and office support activities for Building Operations and organize, maintain and administer departmental office processes, such as ensuring that all files, orders/requisitions for supplies and equipment, maintenance and office supplies, invoices, expense records, receipts, payment vouchers, petty cash and related documents, are in good order;

2. Supervise and manage the organization’s Building Operations staff, including work schedules and assignment of specific duties;

3. Serve as a contact with vendors/suppliers and building maintenance/safety/systems contractors for building and office related matters;

4. Monitor and renew annual support agreements with building vendors (e.g., elevator, HVAC);

5. Review and authorize for payment all Building Operations related invoices;

6. Obtain regular (no less than weekly) supervision with the Director of Operations & Technology or designee to review Operations status of all buildings;

7. Participate in weekly staff and other meetings, such as in-service training and staff development and orientation activities;

8. Perform all other duties as may be assigned by the Director of Operations & Technology or designee.

Coalition Houses and Bridge Building Locations:

9. In close cooperation with Program and Finance staff, assist in the processing, production and maintenance of tenant invoicing and receipts;

10. Insure compliance with all relevant government programs including: Section 8, low-income housing tax credits, building registrations, DHCR, HPD, DHS, etc.;

11. Meet regularly with relevant case work staff, and tenants at buildings to discuss tenant arrears, tenant issues, and building issues

12. In close cooperation with Program and Finance staff, track the turnover of apartments in CFH permanent housing programs, conduct intake interviews with prospective tenants in adherence with contract obligations, and participate in the tenant selection process;

13. Supervise and manage Coalition Houses and Bridge Building maintenance staff, and work in close cooperation with Program staff, and the Director of Operations & Technology to ensure timely and complete delivery of all indicated services to tenants, and performance of all apartment repairs, maintenance, and renovation, as indicated or upon client request;

14. Serve as a contact with vendors/suppliers, building maintenance/safety/systems contractors, and public agencies for matters relating to upkeep and maintenance of CFH residential buildings;

15. Serve as primary liaison with legal counsel in the preparation of documents required for legal proceedings with tenants.

Fire and Life Safety Director (FLSD):

16. Serve as Fire and Life Safety Director (FLSD) providing visual inspections daily of all fire safety systems (to include pull stations, exits, alarms, and other equipment) and maintaining record keeping and logs as required by Fire Safety Plan(s).

REPORTS TO: Director of Operations & Technology

SALARY: $75,000 – $85,000

Include the job title in subject line of e-mail 
Email: jobs@cfthomeless.org  Attention: Manager of Office and Residential
No telephone inquiries please
Persons of color and formerly homeless individuals are encouraged to apply
EOE

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Crisis Director, Crisis Intervention Program

POSITION SUMMARY:  The Crisis Intervention Program Director establishes the tone and supervises the day-to-day operations of the Crisis Intervention Program/Crisis Intervention Hotline and supports the work of the program’s eight advocates while also providing direct services themselves.  Crisis Intervention is a low barrier to entry advocacy program for clients living on the streets, in shelter, or experiencing instability in their housing.  The work of the program is integral to the Coalition’s mission, is a key informant of the agency’s advocacy strategy and helps to enforce the Callahan and Butler consent decrees, guaranteeing the rights of homeless New Yorkers. Advocacy offered can include, but is not limited to, offering flexible harm reduction focused assistance to clients living with mental health and medical needs, advocacy for appropriate shelter accommodating individuals and families with disabilities, knowledgeable information offered about the workings of the shelter system, housing subsidy programs and assistance to clients in understanding and navigating these systems.

The Program Director will demonstrate strong, collaborative leadership skills, have experience in establishing trusting personal connections with clients of various backgrounds and needs, provide a service vision and set a tone for the program that is consistent with the mission and goals of the Coalition for the Homeless.

QUALIFICATIONS:  Masters degree in social work or health discipline preferred.  Prior advocacy/case management experience and two years of strong leadership and supervisory experience required.  Experience working with people experiencing homelessness, individuals living with/ recovering from mental illness, those using substances, and/or persons living with other medical disabilities required.  Lived experience and Spanish proficiency desirable.

DUTIES and RESPONSIBILITIES:

The Program Director shall:

  1. provide advocacy and direct client services to the clients of the Crisis Intervention program including, but not limited to, engaging clients and providing immediate crisis services related to shelter and housing, benefits and entitlements, as well as referrals for additional relevant needs; 
  2. supervise the day-to-day work of the program and provide assistance to Crisis staff on individual client cases as needed in collaboration with the Senior Director of Crisis Services;
  3. direct and supervise the day-to-day work conducted on the Crisis Intervention Hotline and ensure that the quality and tone of services mirrors the assistance provided to clients in person      
  4. maintain a team environment within the department that works to maintain the highest standards of service delivery and employee support;
  5. develop and maintain a working knowledge of relevant social services systems/agencies, including shelter intake rules and guidelines, housing programs and procedures, benefits and entitlements programs and relevant litigation governing the rights of homeless New Yorkers;
  6. provide referrals for immediate needs, including but not limited to, shelter, housing assistance, food and clothing, benefits, employment or educational training, health, mental health, substance use, immigration, and legal services;
  7. support Crisis staff in de-escalating situations where clients are particularly distressed or when potential conflicts may occur  
  8. provide information to and support clients in advocating for their shelter rights and benefits;
  9. inform the Senior Director of Crisis Services of client emergencies and work collaboratively to address them;
  10. maintain accurate and proper record documentation, such as case management notes, and participate in encouraging staff to do the same;
  11. ensure that the program files and the client database are up to date;
  12. work in conjunction with other Crisis Services Programs to exchange information, collaborate with other Coalition departments and legal service providers as necessary;
  13. obtain regular (no less than weekly) supervision with the Senior Director of Crisis Services to review client issues/concerns and service needs, trends in client needs, staffing issues, as well as administrative and programmatic concerns, among other matters;
  14. together with the Senior Director of Crisis Services, conduct reviews of program design and implement improvements or enhancements;
  15. monitor and maintain a professional, respectful, and courteous environment for in person client services;
  16. perform all other duties as may be assigned by the Director of Crisis Services or Deputy Executive Director of Programs.

REPORTS TO: Senior Director of Crisis Services

SALARY: $70,000 – $80,000

Include the job title in subject line of e-mail 
Email: jobs@cfthomeless.org  Attention: Crisis Director
No telephone inquiries please
Persons of color and formerly homeless individuals are encouraged to apply
EOE

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Group Leader, Bound for Success, Youth Services

POSITION SUMMARY:  The Group Leader of Bound for Success is responsible for the daily implementation of the after school/summer curriculum consistent with the policies of Coalition for the Homeless. The Group Leader helps to plan and carry out lessons incorporating homework assistance, tutoring, educational building activities, as well as creative and recreational activities.

QUALIFICATIONS:  A minimum of two years of college plus prior experience in working with school age children in educational and recreational settings is strongly preferred. Must be a team player, flexible, outgoing, focused and enjoy working with children. Bilingual (Spanish/English) candidate is a plus.

DUTIES and RESPONSIBILITIES:
The Group Leader shall:

  1. Implement a cohesive and comprehensive after-school/summer curriculum and program for children living in homeless shelters;
  2. Help construct daily lesson plans for class, which reflects the Program’s focus for the week and creates a structured program for a group of school age children, 5 to 13 years old, with an emphasis on meeting the individual needs of each child.
  3. Implement procedures to ensure the safety of program participants and the daily reporting of participant attendance, accidents, and incidents;
  4. Maintains a good working relationship with parents and workers at the shelter.  After notifying the Program Director, advises parents/guardians of any unusual behavior demonstrated by child or health problems observed.
  5. Communicates regularly with parents regarding child’s overall progress, accomplishments and positive interactions with others.
  6. Accompany group to various scheduled activities, bearing the responsibility for the safety and security of each child.
  7. Collaborate with other staff members in planning special events, trips and other activities for the children.
  8. Obtain regular supervision with the Director of Bound for Success to review program operations, clinical issues/concerns, staffing, and supply management, among other matters;
  9. Participate in regular staff and other meetings, such as in-service training and staff development and orientation activities;
  10. Assist in the design and implementation of program and service enhancements;

Perform all other duties as may be assigned by Director of Bound for Success or designee.

REPORTS TO:  Director of Bound for Success, Youth Services

SALARY: $18 – $20 per hour

TO APPLY: Submit cover letter and current resume

Include the job title in subject line of e-mail 
Email: jobs@cfthomeless.org  Attention: Group Leader
No telephone inquiries please
Persons of color and formerly homeless individuals are encouraged to apply
EOE

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Porter

POSITION SUMMARY: The Porter at Coalition Houses, Bridge and Fulton Street provides weekly building cleaning and assistance with other basic maintenance and janitorial tasks. This position will work at separate locations on days to be determined, primarily based at off-site residential locations, but also expected to assist with similar duties at our main headquarters on a weekly basis.

In general, the Porter preps and disposes of garbage and recycling for pickup, daily cleaning, assists with heavy lifting, receipt of deliveries such as appliances and turn-over of vacant units, assists Superintendents with repairs as needed (painting, apartment turnovers), provides coverage if Superintendents are out or called to respond to an emergency at another site, assists with obtaining supplies as needed, and helps with all other support tasks, as necessary. At the Fulton Street location, the Porter further assists receipt of deliveries to the building, assists Program and staff with heavy lifting, moving and organizing items for sorting and distribution to Coalition clients. Performs job duties consistent with the mission and goals of Coalition for the Homeless.

QUALIFICATIONS: Must be able to lift 70 pounds. Spanish fluency a plus, but not required. Prior building Porter experience a plus. Ability to work an 8-hour shift between the hours of 8:00 AM – 6:00 PM, as needed. Must be able to work/commute to all locations – Upper West/East Side and Fulton Street in Manhattan.

DUTIES and RESPONSIBILITIES:

The Porter is expected to:

  1. On a regular and consistent basis perform general building maintenance and janitorial duties including: trash, recycling and bulk disposal, cleaning of all common areas, offices, restrooms and elevators – metal, wood, and glass surfaces, dusting/polishing, sweeping, mopping, carpet vacuuming/shampooing, floor stripping, waxing and buffing;
  2. Responsible for maintaining all building exterior appearances to include: sidewalk sweeping and washing, as well as snow and ice removal during and after inclement weather;
  3. Assist Fire and Life Safety Director (FLSD) with inspections of fire alarm and other safety/security equipment, and perform maintenance, as required. Assist with periodic fire drills;
  4. Provide coverage for Coalition properties such as Bridge Coalition, Coalition Houses, and other offsite Coalition Program locations as needed;
  5. Consistently maintain appropriate and professional conduct and interactions with staff, tenants, clients, building inspectors, mail carriers, parcel and freight delivery carriers, vendors and equipment repair individuals;
  6. Painting and assisting with maintenance and repair tasks related to apartment renovations.
  7. Assist with high volume deliveries in and out of Fulton Street, as well as with heavy lifting, moving, sorting and organizing of Coalition orders, donations and supplies throughout the year, and particularly during special annual events and drives;
  8. Work collaboratively with Program and Security staff to ensure safety in and throughout the building, as needed;
  9. Attend regular supervision with the Residential/Commercial Building Superintendent or designee;
  10. Perform other duties as may be assigned by the Residential/Commercial Building Superintendent, Manager of Operations, Emergency Goods Distribution Manager or designee.

REPORTS TO:  Residential/Commercial Building Superintendents, Manager of Operations or Emergency Goods Distribution Manager.

(Work Conditions: While performing the duties of this job, the employee may occasionally work near moving mechanical parts and may be occasionally exposed to wet and/or humid conditions. The employee must frequently lift and/or move up to 50 pounds, and occasionally lift objects up to 75 pounds. The noise level in the work environment ranges from moderately quiet to moderately noisy depending on the task being performed.)

SALARY: $20 – $22 per hour

TO APPLY: Submit cover letter and current resume

Include the job title in subject line of e-mail 
Email: jobs@cfthomeless.org  Attention: Porter
No telephone inquiries please
Persons of color and formerly homeless individuals are encouraged to apply
EOE

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Advocate/Case Manager, Crisis Intervention Program

POSITION SUMMARY: Advocates in the Crisis Intervention Program provide direct services to individuals and families experiencing homelessness, households at risk of losing their homes, or those who have questions about housing programs or entitlements. Advocates help clients calling our hotline or who walk into our offices to meet immediate needs including access to and maintenance of shelter; information about individual rights and advocacy to ensure they are upheld; receipt of public benefits and entitlements; to obtain health or mental health services; and provide guidance and assistance with the housing search and move-in process.

Advocates work in a team environment within the Crisis Intervention Department and report directly to the Program Director, in addition to receiving regular supervision from the Senior Director of Crisis Services.  Advocates perform job duties consistent with the mission and goals of the Coalition for the Homeless and relevant funding sources.

QUALIFICATIONS: AA/AS in human services or health discipline required (or a GED/High School Diploma and at least four years of relevant work experience in the social service field).  BA/BS in social work, human services or health discipline strongly preferred.  

Prior client advocacy, case management especially with underserved communities or households experiencing homelessness and those with disabilities are strongly desired. Strong communication skills required. Prior experience in client advocacy settings desirable.  Spanish or second language fluency strongly preferred.

DUTIES and RESPONSIBILITIES:

The Advocate shall:

  1. provide direct services to clients who call our Crisis Intervention hotline, as well as clients who walk into the Crisis Intervention Program, including but not limited to: referrals for immediate needs, advocacy in order to access shelter, housing assistance, food and clothing, benefits, employment or educational training, health, mental health, and details regarding client’s rights;
  2. develop and maintain working knowledge of relevant social services systems/agencies, including shelter intake, rules and guidelines, housing programs and procedures, as well as benefits and entitlements programs;
  3. inform and support clients in the process of advocating for their shelter rights and benefits;
  4. maintain accurate and proper record documentation using the ETO computer database and ensure that client files and case notes are up to date;
  5. alert Program Director and/or Senior Director of Crisis Services regarding client emergencies and assist in efforts to promptly deliver appropriate services;
  6. obtain regular guidance and direction from the Program Director, as well as regular supervision from the Senior Director of Crisis Services to review clinical issues and advocacy trends and concerns, among other matters;
  7. participate in weekly and bi-weekly staff meetings, as well as training and staff development and orientation activities;
  8. perform all other duties as may be assigned by the Program Director/Senior Director of Crisis Services.

REPORTS TO: Crisis Intervention Program Director / Senior Director of Crisis Services

SALARY: $50,000 per year

TO APPLY: Submit cover letter and current resume

Include the job title in subject line of e-mail 
Email: jobs@cfthomeless.org  Attention: Advocate/Case Manager
No telephone inquiries please
Persons of color and formerly homeless individuals are encouraged to apply
EOE

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Contracts Manager

POSITION SUMMARY:  The Contracts Manager is the primary administrator for all government-funded contracts and is responsible for ensuring contract compliance and the negotiation of new/existing government grants.  The Contract Manager is also responsible for the development of contract management strategies that assist in the monitoring and ongoing evaluation of agency fiscal and program operations.  In conjunction with the appropriate Finance staff, the Contracts Manager facilitates the development, maintenance, and submission of all agency contract budgets, vouchers, and reports in accordance with grantor guidelines.  The Contracts Manager also assists in the monitoring and tracking of government revenue and the resolution of disallowed expenses.  As a manager within the organization, the Contracts Manager interfaces with senior management and program directors and assists the Chief Financial Officer in the development and provision of contract management-related training to facilitate staff development and increase compliance.  The Contracts Manager performs all job duties consistent with the mission and goals of the Coalition for the Homeless and any relevant funding agreements.

QUALIFICATIONS:  Bachelor’s degree in accounting or a related degree; not less than three years of experience in managing public contracts and budgets; demonstrated proficiency with several software programs, including but not limited to, FUND-EZ, MS Word, Excel, and other related program/contract management applications; the ability to communicate effectively and clearly, both orally and in writing, with grantors, clients, vendors, and staff; careful attention to detail, as well as the ability to multi-task and to produce work product in a timely fashion;  the ability to work independently, collaboratively and with minimal supervision; a demonstrated willingness and ability to learn and understand the agency’s services so as to further the grantors’ purposes and the agency’s mission; and ability to facilitate staff training on contract management matters.

DUTIES and RESPONSIBILITIES: 

The Contracts Manager shall:

  1. Oversee, create and execute contracts in collaboration with government agencies, task may include coordinating and reviewing contract terms, while revising and converting budgets.
  2. Review the monthly/quarterly contract invoicing/billing for assigned government funding and prepare such invoicing/billing for submission to the appropriate government agency, as well as the review and preparation of all required lobbying reports sought by government agencies.
  3. Tracking and maintaining expenses on a monthly basis, responsibilities include revenue recognition, evaluating financial performance and fiscal operations, allocating expenditures, and reviewing contract performance.
  4. Facilitate collection of monthly program reports for inclusion with vouchers, as required by grantor guidelines, and facilitate the completion and submission of all annual/periodic progress reports for assigned government funding.
  5. Develop and distribute monthly contract variance reports to appropriate Program Directors, Deputy Executive Directors, the Controller, and the Chief Financial Officer. Summarize variance reports and initiate corrective actions for under/overspending.
  6. Prepare monthly/quarterly/annual contract status reports for review by senior staff, among others, by identifying all areas of concern, performance issues, and other contract management-related trends. Assist in ensuring uniformity of contract compliance across departments/programs in conjunction with the Chief Financial Officer and the Deputy Executive Directors for Operations and Programs.
  7. Serve as the primary liaison between the Coalition and public grantors. Facilitate feedback to grantors in response to inquiries and/or regarding their contract monitoring visits.
  8. Assist the agency in meeting budget objectives by monitoring expenses and making recommendations to address budgetary issues. Timely address incorrectly allocated costs with Controller and CFO and complete requests for adjusting journal entries as needed.
  9. Assist in the development of annual agency and program/department budgets, as well as budgets for RFPs, RFA’s, and other requests for funding submitted by the agency.
  10. Conduct annual contract orientations for all staff at the start of a contract period to review contract deliverables, rules, and regulations, and to initiate the development of a contract management plan. Conduct no less than quarterly meetings with Program Directors to review contract performance and discuss anticipated program/fiscal changes which may have an impact on the agency and/or program operations.
  11. Maintain and share information with relevant staff pertaining to modifications in contract regulations, policies, and procedures that may have an impact on the agency’s ability to maintain high levels of compliance.
  12. Proactively identify potential issues related to non-compliance in advance of funder review/involvement. Recognize the need for, and take timely action on, budget modifications in order to meet program needs, generate revenue for the agency, and ensure coverage of allocated agency shared costs.
  13. Maintain all original documents for publicly funded contracts according to agency and grantor guidelines. Keep financial and contract information and plans confidential.
  14. Coordinate agency preparation for site/monitoring visits through the scheduling of audit preparation/site visit preparation meetings with appropriate program and fiscal staff. Together with other Finance staff, prepare all government-funded financial records for grantor/auditor review.
  15. Facilitate the completion of quarterly time and effort allocation (two-week intervals) studies for staff supported by multiple contracts, maintain documentation of the study information in conjunction with HR (for grantor review during monitoring visits and/or upon request), and, provide Finance and HR information regarding changes in time and effort/labor distribution.
  16. Assist in the development and implementation of agency contract management policies and procedures, the development of agency purchasing policies and procedures consistent with funder requirements, and assist in the development of effective quality assurance systems to ensure adherence to all grantor rules and regulations.
  17. Obtain regular (no less than weekly) supervision with the Chief Financial Officer or designee;
  18. Participate in weekly staff and other meetings, such as in-service training and staff development and orientation activities;
  19. Assist in the design and implementation of enhancements or improvements in departmental practices and activities;
  20. Participate in weekly staff and other meetings, such as in-service training and staff development and orientation activities;
  21. Perform all other duties as may be assigned by the Chief Financial Officer or designee.

REPORTS TO:  Chief Financial Officer

SALARY: $65,000 – $75,000 per year

TO APPLY: Submit cover letter and current resume

Include the job title in subject line of e-mail 
Email: jobs@cfthomeless.org  Attention: Contracts Manager
No telephone inquiries please
Persons of color and formerly homeless individuals are encouraged to apply
EOE

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Part-Time Shelter Specialist, Advocacy

POSITION SUMMARY: The Part-Time Shelter Specialist’s primary duty is to conduct shelter monitoring activities consistent with the Coalition’s duties and obligations as the independent monitor of New York City’s municipal shelters. The Part-Time Shelter Specialist will regularly visit shelters throughout the city as part of formally scheduled daytime joint inspections with the Department of Homeless Services as well as unscheduled inspections, which may occur during nighttime and weekend hours, in order to document violations and other problems. The Part-Time Shelter Specialist will engage with shelter residents for the purpose of providing referrals to Coalition programs and, as appropriate, communicate directly with shelter staff to immediately resolve residents’ problems. In collaboration with Advocacy staff, including other members of the shelter monitoring team, the Part-Time Shelter Specialist will establish priorities and goals for shelter monitoring as well as engagement with shelter residents through outreach and advocacy. The Part-Time Shelter Specialist will also help organize, support, and mobilize shelter residents and formerly-homeless New Yorkers for Coalition advocacy campaigns and events. The Part-Time Shelter Specialist will adopt a professional tone consistent with the mission and goals of the Coalition for the Homeless in providing these services.  

QUALIFICATIONS: AA/AS in human services or health discipline required (or a GED/high school diploma and at least four years of relevant work experience in homeless services or grassroots organizing). BA/BS in social work, human services, or health discipline strongly preferred. Prior direct client services and case management experience, especially with homeless and/or low-income people, strongly preferred. Strong written and oral communication skills, availability to work nights and weekends, and a desire to work as part of a team required. Availability to work a minimum of 22.5 hours per week required. Spanish language proficiency and lived experience in the NYC shelter system highly desirable.

DUTIES and RESPONSIBILITIES:

The Part-Time Shelter Specialist shall:

  • Conduct monitoring of New York City shelters to assess and document: problem conditions; compliance or lack thereof with the legal right to shelter, other court orders, and State and City regulations and agency procedures; and the needs of residents;
  • Advocate for individual needs of shelter residents as necessary and possible during field visits, provide information and referral, and document individual and systemic problems for follow-up with the Department of Homeless Services (DHS) as directed;
  • Communicate with DHS regarding compliance with shelter standards and accurately track communication with DHS in Coalition databases and calendars to ensure the agency responds and, when appropriate, corrects issues identified by Coalition staff;
  • Ensure all monitoring visits are accurately and timely entered into Coalition calendars and visit reports are accurately and timely entered into Coalition databases;
  • Timely respond to shelter residents’ calls and emails, and log communication with residents into Coalition database on a daily basis;
  • Organize and develop Client Advisory Boards (CABs) in shelters citywide, develop the Client Advisory Group (CAG) as both the consortium of CABs and a key tool for organizing homeless and formerly-homeless individuals and families, and attend weekly CAG meetings;
  • Work with Advocacy staff and outside counsel to provide litigation support by identifying and liaising with potential plaintiffs for affirmative cases to defend and expand the rights of homeless individuals and families;
  • In consultation with other shelter monitoring staff, develop the schedule of regular joint inspections with DHS and confirm DHS’s availability, identify the need for and schedule unannounced inspections, and update shared department calendars to reflect schedule changes;
  • Recruit, train, and mobilize volunteers to assist with shelter inspections;
  • Together with the Advocacy staff, help develop and implement the Coalition’s organizing campaigns and public education work, assist in the coordination of campaign and event organizing, facilitate consultation with shelter residents in the development of policy and campaign activities, and increase the participation by homeless and formerly-homeless individuals and families in the Coalition’s organizing activities;
  • Conduct outreach to shelter residents who have received sanction notices to terminate their shelter placements and connect them with Coalition staff and outside counsel for representation at fair hearings;
  • Organize shelter residents and formerly-homeless individuals and families for the purpose of City and State-level advocacy on a range of public policy issues that impact homeless and low-income individuals;
  • Liaise with other departments and programs of the Coalition to provide resource materials and increase awareness about the work of the Advocacy Department and to include other staff in Advocacy campaigns and events. Provide assistance and support to the Program staff, including coordination of visits with Crisis Intervention Program clients, as directed;
  • Obtain regular supervision with the Shelter Rights Monitoring Team Supervisor or designee to review department operations, policy, and other issues/concerns;
  • Participate in weekly staff and other meetings as directed, such as in-service training and staff development and orientation activities;
  • Assist in the training and orientation of fellow members of the department, including but not limited to accompanying department staff and volunteers on field visits and ensuring they understand the rights of shelter residents; and
  • Perform all other duties as may be assigned by the Shelter Rights Monitoring Team Supervisor, Director of Government Relations and Legal Affairs, the Executive Director, or designee.

REPORTS TO: Shelter Rights Monitoring Team Supervisor or designee

SALARY: $25 per hour

TO APPLY: Submit cover letter and current resume

Include the job title in subject line of e-mail 
Email: jobs@cfthomeless.org  Attention: Part-Time Shelter Specialist
No telephone inquiries please
Persons of color and formerly homeless individuals are encouraged to apply
EOE

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Supervisor, Shelter Rights Monitoring Team

POSITION SUMMARY: The Supervisor of the Shelter Rights Monitoring Team is a dedicated advocate for homeless New Yorkers and a key member of the Advocacy Department of the Coalition for the Homeless, which uniquely serves as the independent monitor of New York City’s municipal shelter system. The Supervisor of the Shelter Rights Monitoring Team manages a small team of Shelter Specialist staff and the day-to-day shelter monitoring activities of the Coalition. The Supervisor ensures that the team timely responds to shelter residents’ complaints about shelter conditions and services, and promptly reports issues to the City’s Department of Homeless Services (DHS). The Supervisor will coordinate the schedules of staff who work flexible hours in order to make visits to shelters during the day and night and on weekdays and weekends.

The Supervisor will also visit shelters throughout the city as part of formally scheduled daytime joint inspections with DHS as well as unscheduled inspections, which may occur during evening, nighttime, and weekend hours, in order to document violations and other problems. The Supervisor will engage with shelter residents for the purpose of providing referrals to Coalition programs and, as appropriate, communicate directly with shelter staff to immediately resolve residents’ problems. In collaboration with Advocacy Department staff, the Supervisor will establish priorities and goals for shelter monitoring as well as engagement with shelter residents through outreach and advocacy. The Supervisor will also help organize, support, and mobilize shelter residents and formerly-homeless New Yorkers for Coalition advocacy campaigns and events. The Supervisor will adopt a professional tone consistent with the mission and goals of the Coalition for the Homeless in providing these services.  

QUALIFICATIONS: BA/BS required with a strong preference for coursework in social work, human services, legal studies, or a health discipline. At least three years of relevant advocacy, case management, and/or organizing experience on behalf of homeless and/or low-income people required, with at least one year of experience supervising staff required. Must have a deep commitment to social justice and, in particular, identifying and addressing the systemic and bureaucratic obstacles to decent shelter for homeless New Yorkers. Excellent oral advocacy, writing, editing, computer, and analytical skills as well as a desire to work as part of a team required. Lived experience with homelessness and Spanish language skills desirable. *Ability to work some evenings, nights, and weekends is a requirement for this position.

DUTIES and RESPONSIBILITIES:

The Supervisor of the Shelter Rights Monitoring Team shall:

  • Supervise the day-to-day activities of the Coalition’s Shelter Specialist monitoring team under the direction of the Director of Government Relations and Legal Affairs;
  • Conduct monitoring of New York City shelters, including during daytime, evening, nighttime, and weekend hours, to assess and document: problem conditions; compliance or lack thereof with the legal right to shelter, other court orders, and State and City regulations and agency procedures; and the needs of residents;
  • Establish an agenda and facilitate a once weekly shelter monitoring team meeting and meet with each Shelter Specialist once per week for supervision;
  • Advocate for individual needs of shelter residents as necessary and possible during field visits, provide information and referral, and document individual and systemic problems for follow-up with the Department of Homeless Services (DHS) as directed;
  • Communicate with DHS regarding compliance with shelter standards and track communication with DHS to ensure the agency responds and, when appropriate, corrects issues identified by Coalition staff;
  • Edit Shelter Specialist reports to DHS for clarity, grammar, spelling, and accuracy of citations to agency procedures, legislation, and court orders;
  • In consultation with Shelter Specialist monitoring staff, develop the schedule of regular joint inspections with DHS and confirm DHS’s availability, identify the need for and schedule unannounced inspections, and update shared department calendars to reflect schedule changes;
  • Organize and develop Client Advisory Boards (CABs) in shelters citywide, develop the Client Advisory Group (CAG) as both the consortium of CABs and a key tool for organizing homeless and formerly-homeless individuals and families, and regularly attend weekly CAG meetings;
  • Work with Advocacy Department staff and outside counsel to provide litigation support by identifying and liaising with potential plaintiffs for affirmative cases to defend and expand the rights of homeless individuals and families;
  • Recruit, train, and mobilize volunteers to assist with shelter inspections;
  • Together with Advocacy Department staff, help develop and implement the Coalition’s organizing campaigns and public education work, assist in the coordination of campaign and event organizing, facilitate consultation with shelter residents in the development of policy and campaign activities, and increase the participation by homeless and formerly-homeless individuals and families in the Coalition’s organizing activities;
  • Conduct outreach to shelter residents who have received sanction notices to terminate their shelter placements and connect them with Coalition staff and outside counsel for representation at fair hearings;
  • Organize shelter residents and formerly-homeless individuals and families for the purpose of City and State-level advocacy on a range of public policy issues that impact homeless and low-income individuals;
  • Liaise with other departments and programs of the Coalition to provide resource materials and increase awareness about the work of the Advocacy Department and to include other staff in Advocacy Department campaigns and events. Provide assistance and support to the Program staff as directed;
  • Obtain regular supervision with the Director of Government Relations and Legal Affairs or designee to review department operations, policy, and other issues/concerns;
  • Participate in weekly staff and other meetings as directed, such as in-service training and staff development and orientation activities;
  • Assist in the training and orientation of fellow members of the department, including but not limited to accompanying department staff and volunteers on field visits and ensuring they understand the rights of shelter residents; and
  • Perform all other duties as may be assigned by the Director of Government Relations and Legal Affairs, the Executive Director, or designee.

REPORTS TO: Director of Government Relations and Legal Affairs or designee

SALARY: $65,000 – $75,000 per year

TO APPLY: Submit cover letter and current resume

Include the job title in subject line of e-mail 
Email: jobs@cfthomeless.org  Attention: Supervisor, Shelter Rights Monitoring Team
No telephone inquiries please
Persons of color and formerly homeless individuals are encouraged to apply
EOE

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