Crisis Intervention

Due to the public health crisis posed by COVID-19, Crisis Intervention walk-in services are temporarily closed. If you have a question about accessing shelter or other services, including if you have been denied access to shelter, please call 1-888-358-2384, the Crisis Intervention emergency hotline, and leave a detailed message, including your phone number. We will do our best to respond to you as soon as possible. Please note that the Crisis Intervention Program is based in NYC and only able to respond to questions regarding NYC services.

In order to stay healthy and safe, we suggest staying indoors in a shelter, traveling as little as possible, and keeping a safe distance between yourself and others.

For 40 years, the Coalition’s Crisis Intervention Program has been a singular refuge, where anyone in New York who is homeless, on the brink of homelessness or struggling to survive can receive immediate help from our experienced and dedicated frontline staff. The program provides a full spectrum of services and support to up to 50 households per day, including access to decent emergency shelter, obtaining food stamps and other vital benefits, and longer-term assistance to secure housing.

Navigating the NYC shelter system can be a full-time job in itself, and too many are wrongly turned away for lack of proper documentation or because shelter workers believe applicants have somewhere else to stay. Our caseworkers use their unique expertise in homelessness and the complex details of the NYC shelter system to ensure that everyone who needs shelter gets the proper help.

Crisis Intervention’s Child Advocate works specifically with homeless families with kids who are wrongfully denied shelter, and successfully stabilizes hundreds of families in crisis each year.

Crisis Intervention’s lack of any barrier to entry and its highly trained and compassionate staff truly make it a critical safety net for those among us in greatest need.