Among Travelers and Commuters, the Homeless Stop In and Stay

Wilson Silva said he knew the homeless situation at Pennsylvania Station had grown “out of hand” when he found a man in raggedy clothing sleeping on a couch inside the shop he manages, Drago Shoe Repair, in the rail terminal’s upper level.

“There’s more homeless in the station than ever before — every day we get new faces,” Mr. Silva, 59, said as he watched his staff polish and buff the shoes on a row of well-dressed commuters.