I Was in Shelter Before and Need to Return, Where Do I Go?

Due to the public health crisis posed by COVID-19, Crisis Intervention walk-in services are temporarily closed.

In order to stay healthy and safe, we suggest staying indoors in a shelter, traveling as little as possible, and keeping a safe distance between yourself and others.

If you have a question about accessing shelter or other services, including if you have been denied access to shelter, please call 1-888-358-2384, the Crisis Intervention emergency hotline, and leave a detailed message, including your phone number. Advocates are available Monday through Friday from 9am-5pm. Messages received on weekends or after hours will be returned the next business day. Please note that the Crisis Intervention Program is based in NYC and only able to respond to questions regarding NYC services.


Families who have been away from their shelter placement for 48 hours must reapply for shelter at PATH. Be prepared that PATH will ask you where you have been staying while you have been out of shelter and will reconsider your eligibility for shelter placement. Bring any documents you have to show where you and your family members have been staying and why you cannot return.

Single Adults

Single adults belong to the shelter where they last stayed for a year after having left the shelter according to DHS rules. If, within that year, you need to return to shelter, you should return to the same site where you last stayed. If you are returning after a year, you should return to the intake center where you first applied for shelter, click here for a list of intake shelters. It is possible that DHS might ask that you return to the intake center to answer some questions about where you last lived. It is important for you to know that you still have a right to shelter and should get a placement that night.