‘I Thought it Would be Easy’: One New York Family’s Search for a Home

On a warm July day, in the shadows of glitzy Times Square, Shakira Crawford cleans the sidewalk in front of Candlewood Suites with bleach and water. Dressed in an ochre uniform, she flashes her Hollywood-esque smile at the guests of this 188-room hotel. She mops, dusts and vacuums the lobby until it’s spotless, and she says her nose bleeds from the cleaning products she uses.

At the end of her shift at 3.30pm, Crawford rushes out and gets on the subway. Half an hour later she emerges on Milford Street, a quiet area lined with family homes and apartment buildings, on the outskirts of Brooklyn.