New York to Use 18,000 City Workers to Identify and Help Homeless

New York City will direct more than 18,000 of its municipal workers to use 311 to give social service workers real-time information to help them steer the almost 4,000 people who live on the streets into shelters.

The effort, known as Outreach NYC, is the latest attempt from Mayor Bill de Blasio to tackle perhaps the most intractable problem his administration has faced: street homelessness. The problem was highlighted in October when a homeless man, Randy Santos, allegedly bludgeoned four other homeless men to death in Chinatown.

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