On Tenant Blacklist, Errors and Renters With Little Recourse

After two years of being homeless, napping in stores open all night and more recently staying in a convent in Harlem, Margot Miller found out in March that her luck was about to change: She had qualified for an apartment for low-income older adults.

“This is to inform you that a rental unit has become available,” the letter from the building’s owner, Prince Hall Plaza, began.