DHS Guidance and Workflows

Last updated February 10, 2022

Department of Homeless Services (DHS) COVID-19-Related Guidance and Workflows for Shelter Providers, Outreach Teams, and Hospitals

The following documents include guidance for shelter providers, outreach teams, and hospitals on how to handle COVID-19 referrals for residents of shelters and those who are unsheltered, including for those in need of isolation shelters upon discharge from emergency departments and inpatient units. The Coalition will continue to post updated guidance and workflows as DHS shares them. 

January 4, 2022: DHS Policy for Distributing Rapid At-Home Tests

January 4, 2022: DHS Clarification of Isolation and Quarantine Policy

January 4, 2022: DHS Quarantine Overview

November 3, 2021: Code Blue Policy and Medical Director’s Letter to Hospital Partners

May 25, 2021: Code Red Policy and Medical Director’s Letter to Hospital Partners

May 24, 2021: Updated COVID Isolation Guidance for DHS Sites

March 29, 2021: COVID-19 Vaccine Eligibility for Families with Children

March 19, 2021: Interim Guidelines for placing clients in single or double rooms during the COVID-19 Emergency

December 16, 2020: Quarantine Letter for Adult Families

December 15, 2020: Quarantine Letter for Families with Children

December 15, 2020: Quarantine Letter for Single Adults

December 1, 2020: Face Coverings in Commons Spaces in DHS Shelters

July 31, 2020: COVID-19 Best Cooling Practices for DHS Shelters

July 31, 2020: Heat Sensitivity Fact Sheet and Reasonable Accommodation Request Form

July 31, 2020: Help Prevent Heat-Related Illness and Death Among Heat-Vulnerable Clients During the COVID-19 Pandemic

July 24, 2020: DHS COVID-19 Isolation Site Process, Responsibilities, and Best Practices

June 22, 2020: COVID-19 Testing for DHS Clients and Staff procedure

June 3, 2020: DHS COVID-19 Isolation Site Referral form

May 22, 2020: DHS Referral Guidance for Healthcare Facilities

May 20, 2020: Overview of New Guidance on Isolation from DOHMH

April 28, 2020: COVID-19 Isolation Plan and Best Practices for DHS Shelters

April 28, 2020: Shelter Provider COVID-19 FAQs

April 21, 2020: DHS COVID-19 Protocol For Isolation and Discharge to Shelter

March 27, 2020: COVID-19 DHS Shelter Guidance

March 27, 2020: Street Homeless Outreach Response COVID-19

COVID-19 Best Practices for DHS Shelters (undated)

COVID-19 Facts and Tips (undated)

Face Mask Guidance (undated)

Isolation Advisory Letter to Client (undated)

Isolation Discharge Criteria (undated)

SARS-CoV-2 (COVID-19) Testing Information Sheet and Consent (undated)

Virtual Buprenorphine Clinic flyer (undated)

COVID-19 & Isolation (undated)

Visit the Western New York Law Center for additional COVID-19-related materials prepared by government and non-profit agencies.