DHS Guidance and Workflows

Last updated March 31, 2021

Department of Homeless Services (DHS) COVID-19-Related Guidance and Workflows for Shelter Providers, Outreach Teams, and Hospitals

The following documents include guidance for shelter providers, outreach teams, and hospitals on how to handle COVID-19 referrals for residents of shelters and those who are unsheltered, including for those in need of isolation shelters upon discharge from emergency departments and inpatient units. The Coalition will continue to post updated guidance and workflows as DHS shares them. 

Code Blue Policy (October 29, 2020) and Medical Director’s Letter to Hospital Partners (October 27, 2020)

Code Red Policy (July 7, 2020) and Medical Director’s Memo to Hospital Partners (June 10, 2020)

COVID-19 Best Cooling Practices for DHS Shelters (July 31, 2020)

COVID-19 Best Practices for DHS Shelters (undated)

COVID-19 DHS Shelter Guidance (March 27, 2020)

COVID-19 Facts and Tips (undated)

COVID-19 Isolation Plan and Best Practices for DHS Shelters (April 28, 2020)

COVID-19 Vaccine Eligibility for Families with Children

DHS COVID-19 Isolation Site Process, Responsibilities, and Best Practices (July 24, 2020)

DHS COVID-19 Isolation Site Referral form (June 3, 2020)

DHS COVID-19 Protocol For Isolation and Discharge to Shelter (April 21, 2020)

DHS Referral Guidance for Healthcare Facilities (May 22, 2020)

DHS-PB-2020-007: COVID-19 Testing for DHS Clients and Staff procedure (June 22, 2020)

Face Coverings in Commons Spaces in DHS Shelters (December 1, 2020)

Face Mask Guidance (undated)

Heat Sensitivity Fact Sheet and Reasonable Accommodation Request Form (July 31, 2020)

Help Prevent Heat-Related Illness and Death Among Heat-Vulnerable Clients During the COVID-19 Pandemic (July 31, 2020)

Isolation Advisory Letter to Client

Isolation Discharge Criteria (undated)

Overview of New Guidance on Isolation from DOHMH (May 20, 2020)

Quarantine Letter for Adult Families (December 16, 2020)

Quarantine Letter for Families with Children (December 15, 2020)

Quarantine Letter for Single Adults (December 15, 2020)

Quarantine Overview (April 1, 2021)

SARS-CoV-2 (COVID-19) Testing Information Sheet and Consent

Shelter Provider COVID-19 FAQs (April 28, 2020)

Street Homeless Outreach Response COVID-19 (March 27, 2020)

Virtual Buprenorphine Clinic flyer (undated)

Visit the Western New York Law Center for additional COVID-19-related materials prepared by government and non-profit agencies.